Claims Services

There is an irony inherent in every insurance policy: The customer who buys it hopes never to have to use it. However, insurance exists in part because the world is an unsafe place and individuals and companies do have losses. As a result, we have ample opportunity to fulfil our end of the insurance bargain. We have built our name and reputation on the belief that when losses occur, the service we provide in resolving the claim is an integral part of what the customer purchased with our policy. With that in mind, we make every effort to make contact with a customer within 24 hours of the notice of a loss and to pay the claim within 48 hours of settlement. What is more, we have specialized claim expertise in specific lines of insurance, such as directors and officers liability, marine, boiler and machinery, and life sciences.

Click here: To make a claim

Click here: To lodge a complaint

Click here: Get Help from Claims Helpline

Important Note:
This brochure contains general guidelines to assist you in making a claim. The contents do not in any way vary or override the terms and conditions of your insurance policy issued by Federal Insurance Company. Please read your policy documents carefully upon receipt of it. If you have any queries regarding the nature or extent of your coverage and claim conditions, please call us or contact your insurance broker or agent