Confidentiality Protocol for Victims of Domestic Violence/Endangered Individuals
New York Insurance Law § 2612 provides victims of domestic violence with certain protections including prohibiting an individual,
insurer or entity supervised by the Department of Financial Services, solely because a person is or has been a victim of domestic
- refusing to issue or renew, deny or cancel any insurance policy or contract;
- demanding or requiring a greater premium or payment from any person;
- designating domestic violence as a preexisting condition for which coverage will be denied or reduced; and
- using as an underwriting criterion the fact that a person is or has been a victim of domestic violence.
New York Insurance Law § 2612 also requires that certain insurers establish procedures to protect and limit access to certain
personal information related to a victim of domestic violence.
New York Insurance Law § 2612 provides that, if any person covered by an insurance policy delivers to the insurer a valid
court order of protection issued by a court of competent jurisdiction in New York State against the policyholder or other
person covered by the policy, then the insurer is prohibited for the duration of the order from disclosing to the policyholder
or other person the address and telephone number of the insured, or of any person or entity providing the covered services
to the insured. If a child is a covered person, then the right may be asserted by the child’s parent or guardian.
New York Insurance Law § 2612 also requires a health insurer, as defined in that section of the law to include an accident
and health insurer, to accommodate a reasonable request made by a person covered by an insurance policy to receive communications
of claim-related information by alternative means or at alternative locations if the person clearly states that disclosure
of the information could endanger the person. If the covered person is a child, then the right may be asserted by the child’s
parent or guardian. The law further provides that, except with the express consent of the person making the request, a health
insurer may not disclose to the policyholder: (1) the address, telephone number, or any other personally identifying information
of the person who has made the request or child for whose benefit a request was made; (2) the nature of the health care services
provided; or (3) the name or address of the provider of covered services.
Procedure to Make a Request:
To submit a valid court order of protection and/or a request to receive communications of claim-related information by alternative
means or at alternative locations to the Chubb Group of Insurance Companies* (hereinafter Chubb), please use the home office
address or the email address listed below.
Home Office Address: Chubb Group of Insurance Companies, 15 Mountain View Road, Warren, NJ 07059, Attention: Confidentiality
- policy information if available;
- any alternative address, telephone number or other method of contact; and
- a valid court order of protection issued by a New York State Court and/or a statement that disclosure of claim-related information
could endanger the person seeking confidentiality.
To revoke a request, please also include a sworn statement that confidentiality is no longer necessary.
NYS Domestic and Sexual Violence Hotline:
For further information about domestic violence, you may contact the NYS Domestic and Sexual Violence Hotline by calling 1-800-942-6906.
*Chubb Group of Insurance Companies (“Chubb”) is the marketing name used to refer to the insurance subsidiaries of The Chubb
Corporation. For a list of these subsidiaries, please visit the “Legal Notices” tab on this website.