You can avail only one (1) insurance cover every 30 calendar days. Upon expiration of your active policy, you will be shown the Send Money Protect enrolment offer the next time you make a Send Money transaction in the GCash app.
Send Money Protect is a personal cyber insurance product that secures your GCash Express Send money transfers to another GCash Account for up to PHP 15,000.00 in total, should you become a victim of
Social Engineering
Covers an attack that is used to deceive you into opening emails, instant messages, text messages, and websites from entities or people whom you trust and/or know, with the purpose of forcing you into transferring funds via the GCash Express Send money transfer feature (such as but not limited to phishing, malware phishing, spear phishing, smishing, vishing, and pharming.)
Account Takeover
Covers an attack where a third party gains unauthorized access to your GCash Account and then makes unauthorized Express Send money transfers (usually resulting from phishing, spyware or malware scams).
Online Shopping Fraud
Covers an attack where you make a GCash Express Send money transfer to purchase an item or service online from a third party for personal use, but the website/trading platform turns out to be fraudulent.
You can avail only one (1) insurance cover every 30 calendar days. Upon expiration of your active policy, you will be shown the Send Money Protect enrolment offer the next time you make a Send Money transaction in the GCash app.
As this is a personal cyber insurance product, you can only enroll to Send Money Protect for yourself.
Yes, you can cancel your policy. However, we strongly suggest you keep the insurance cover. Cyber attacks are becoming more frequent and it’s good to have peace of mind for your GCash account.
If you cancel your policy within 7 days after enrolling to Send Money Protect, we will refund the premium paid to your GCash account.
To cancel your policy, please file a GCash Help Center ticket. For questions about your policy, filing of claims or status of claims filed, please contact Chubb at +63277565410, Monday to Friday, 9:00am – 5:00pm, excluding public holidays.
You will receive a COC (Confirmation of Cover) via your registered email address from our insurance partner, Chubb, within 24-48 hours after successful enrolment to Send Money Protect.
Contact Chubb at +63277565410, Monday to Friday, 9:00am – 5:00pm, excluding public holidays.
Visit the “My GInsure” tab in your GCash app, select your Send Money Protect policy which will lead you to “MyPolicies”. Select “Submit a claim” under the “Quick Actions” tab, and follow the instruction prompts to completion.
Alternatively, you may file your claim real-time at https://www.chubbclaims.com/ace/ph-en/welcome.aspx