Personal Cyber Protection

You can avail only one (1) insurance cover every 30 calendar days. Upon expiration of your active policy, you will be shown the Send Money Protect enrolment offer the next time you make a Send Money transaction in the GCash app.

As this is a personal cyber insurance product, you can only enroll to Send Money Protect for yourself.

• Any GCash Express Send money transfer made by you where you accidentally sent money to the wrong account.​
• Any GCash Express Send money transfer made to a potential employer or recruiter in respect of a job  opportunity. ​
• Any claim relating to crypto-currency, concert tickets, travel tickets, jewellery, watches, precious metals/gemstones, antiques or collectible items.
• Any claim relating to loss of employment, accident, sickness or injury.
• Any GCash Express Send money transfer from a Business Account, or any business-related transaction.​
• Any loss arising  from, or in connection with, your employment such as any corporate-related transactions.​
• Any incident prior to the start date or after the end date of your insurance cover. 
• For the full list of policy exclusions, please refer to the rendition on the FAQs.

Social Engineering Exclusions

• Any advance fee fraud where you are promised goods, services, employment and/or financial gains, in return for an upfront payment including payment by GCash Express Send money transfer.
• Any loss resulting from gambling, lottery, contest, promotional game, or other games of chance.
• Losses which are recoverable from GCash;
• An enterprise-wide cyber-attack on GCash;
   

Account Takeover Exclusions

• Unauthorized transactions made on your GCash account resulting from loss or theft of your Electronic Device(s) connected to your GCash Account.
• Unauthorized transactions made on your GCash Account more than two (2) weeks prior to your first reporting of the incident to the relevant authorities.
• Charges incurred by a relative or a member of your family, or by a person you authorized to use your GCash Account.
• Any GCash Express Send transaction(s) made or authorized by you using a One Time Password.
   

Online Shopping Fraud Exclusions

• Where a genuine online merchant becomes insolvent.
• Where a genuine online merchant fails to deliver the eligible items/service.

Yes, you can cancel your policy. However, we strongly suggest you keep the insurance cover. Cyber attacks are becoming more frequent and it’s good to have peace of mind for your GCash account.

If you cancel your policy within 7 days after enrolling to Send Money Protect, we will refund the premium paid to your GCash account.

To cancel your policy, please file a GCash Help Center ticket. For questions about your policy, filing of claims or status of claims filed, please contact Chubb at +63277565410, Monday to Friday, 9:00am – 5:00pm, excluding public holidays.

You will receive a COC (Confirmation of Cover) via your registered email address from our insurance partner, Chubb, within 24-48 hours after successful enrolment to Send Money Protect.

Contact Chubb at +63277565410, Monday to Friday, 9:00am – 5:00pm, excluding public holidays.