Product/service grouping |
Number of complaints per 1000 policies in force |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
---|---|---|---|---|---|---|---|
|
0.71 |
4,575 |
4,476 |
8.27% |
90.97% |
64.19 % |
Errors / not following instructions |
We hope you have found this informative, however, if you require further clarification on the above figures, please do not hesitate to contact Nicola McCabe via email at customerrelations@chubb.com