Thank you for choosing Chubb Workplace Benefits as your provider for supplemental insurance. We are committed to delivering exceptional service to our clients and their employees.
To that goal, provided below is important information related to pay roll deductions, administration, and billing. We have also included a section on “How to File A Claim” that details our simple process and can be easily shared with employees. Downloadable claim forms are included for convenience.
We are happy to provide this website for your convenience, but of course as always, we are here to answer any questions you may have or provide more information as needed. Contact numbers are provided below as well.
Thanks again for allowing us to serve your supplemental insurance needs!
Administration- Managing Employee Terminations
If an employee terminates employment, we request that an email be sent to Terminations@Chubb.com
Within the email please include
- Date that coverage should terminate from the group
- Employee Name and email address
- Employee Policy number(s)
Once received, an email will be sent to the employee notifying them of their option to continue coverage through direct bill.
For employees who wish to cancel coverage, please send the notification of the cancellation to Terminations@Chubb.com No communication will be sent to employees wishing to cancel coverage regarding the direct bill option.
Billing
Payment Remittance Information
Company Name and Address
Combined Insurance Company of America, a Chubb Company
8750 W. Bryn Mawr Avenue – Suite 700
Chicago, IL 60631
Tax ID : 36-2136262
We strive to make the billing process simple and easy. We offer multiple billing methods and can work with your needs to find the best solution. During your Implementation Call we will go over available billing options.
Premium is due by the 10th of each month. For example, a bill is generated for coverage for 6/1/ through 6/30 on 6/20. Premium is due on 7/10.
We can collect payment via ACH Auto Draft or a check can be mailed to us. See below for mailing and ACH information.
Payment Options
Payment check remitted to Chubb PO Box address
Address for Checks (for regular, ongoing payments)
Chubb Workplace Benefits
5277 Paysphere Circle
Chicago, IL 60674-0052
Overnight address for Bank of America lockbox (for urgent items only)
Combined Insurance Company of America
540 W. Madison, 4th Floor (Lockbox#- 5277)
Chicago, IL 60661
Claims
For Accident, Critical Illness or Disability Claims
When filing a Critical illness, Accident or Disability claim the employee will need to complete the claim form with signature and submit back to us in one of the following ways
NOTE: For first time claimants that want to file online, we ask that they call 833-542-2013 FIRST to register for online claims portal use.
- Telephone at 833-542-2013 Monday – Friday 7:30am - 6pm CST
- Online at www.chubb.com/workplacebenefitsclaims
- Email at CWBClaimsTeam@Chubb.com
- Mail to Chubb Workplace Benefits, Claim Department, PO Box 6803 Scranton, PA 18505-6803
- Fax 312-351-7120
If the claim is initiated over the phone, the claim form and supporting documentation can still be submitted via email, mail, fax, or the online portal. Once the claim documentation is received the case manager will review and follow-up with the claimant to advise of the status and outcome.
For Hospital Indemnity Claims
Claims can be submitted in the following ways:
Mail: Administrative Concepts, Inc.
994 Old Eagle School Road, Suite 1005
Wayne, PA 19087
Email: aciclaims@visit-aci.com
Fax: 610-293-9299
Member Portal: www.visit-aci.com
- Click on “Member Login” in upper right hand corner and create an account.
- Once logged in, click on “Upload Claim Documents” and upload documents accordingly.
