How to Report a Cyber Incident

The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.

Within one-minute of reporting an incident using the “Chubb Cyber Alert” app, the client will receive a call from a consultant at Chubb’s Incident Response Centre. Chubb’s consultant will take a short brief of the incident, including: 

• Insured name
• Location of policy
• Contact details where the incident occurred
• Basic details of the incident

Our consultant will initiate Chubb’s Incident Response Platform and appoint a local Incident Response Manager.

Within one-hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will: 

• Triage the issues
  
• Recommend formal notification to Chubb of a Cyber claim
• Conduct initial investigations into the cause of the incident
• Develop an incident response plan of action to contain the threat
• Appoint specialist vendors to assist with loss prevention*, including
  • IT Forensics
  • Legal Counsel
  • Public Relations
  • Regulatory Compliance
  • Identity Protection
  • Credit Monitoring
  • Forensic Accountancy

* Clients can choose to appoint Chubb’s panel of specialists or their own vendors.

Notifying Chubb of a Cyber claim

Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond.

With an expert panel of vendors working to contain the incident, the Cyber Incident Response Team will support you in the recovery of your business activities.

Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice.