Claims
Claims
Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.
How is Chubb different?
We don’t just process claims; we make things right. We hope you never need to report a claim with us. But if you do, that’s our opportunity to show you what “craftsmanship” means in service to you.
It means Chubb people working with empathy, integrity and our legendary attention to detail to make you whole. It means we honour the promises we’ve made to you. Your loved ones, your employees, your home, your business reputation—these things matter. These things are personal, for you and for us.
Years’ experience handling claims
Experienced Claims handlers in Australia
Experienced Home and Contents Claims handlers
Meet our Head of Claims
What sets us apart is our technical experience and our unwavering commitment to our customers.
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.
"It wasn’t even seven days and the whole recovery process had started."
Mick C.
When a fire inflicted severe damage to 4000sqm of the Park Beach Plaza in Coffs Harbour, Chubb and Everest Risk Group were there to make sure the client, covered under Chubb’s Business Interruption Insurance, was kept in the loop and able to begin trading again as soon as possible.
Report a claim
Visit our commercial or private client pages to Report a Claim.
To find out more about specific product line claims, visit our Claims Difference page.
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.