Making an Accident & Health Claim
We're here to support and assist
At Chubb, we recognise that every claim made is the result of an unfortunate event, some very traumatic and life changing.
We are here to support and assist our customers, as we address your needs and not just the claim event.
Our online claims portal has been designed to create a fast and easy way to register and track the progress of your claim.
A&H Online Claims Portal
Travel claims
Airbnb claims
Other ways to register your claim
You can download and complete a claims form and submit it to our team via email.
A&H claims forms for businesses
Submit completed forms
Let us introduce you to the award-winning Chubb Claim Centre*
*The Chubb Claims Centre is for A&H claims only.
Digital
Time is precious and we increasingly demand more efficient ways to get things done. Our intelligent online claims portal allows customers to submit their claim 24/7, 365 days of the year, from any device including smartphone, PC or tablet.
Fast
The average time to register a new claim is less than nine minutes, which is significantly faster than traditional methods of notification. You'll also receive instant acknowledgment and a token number, which allows you to track the progress of your claim.
Intuitive
The portal will only ask questions relevant to the individual claim circumstances and will fast-track claims that do not require further documentation or assessment
Efficient
You can upload supporting documents, which limits follow up requests from Chubb and reduces the claim life cycle.
Flexible
The claims portal has many flexible options for brokers and customers alike, to help facilitate a smooth and effective claims process.
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.
How is Chubb different?
Accident and Health claims are personal and go beyond just the dollars involved. If your business has been involved in an Accident and Health claim, you understand that situations leading up to a claim can be distressing for all concerned, especially if loss of life is involved.
At Chubb, our goal is to relieve as much trauma and distress as possible from a claim situation and to try and provide confidence and help when customers need it. Our Claims Specialists want to know about your claim early and respond to it professionally. We focus on settling claims fast and effectively because we know this affects not just our reputation, but our customers personally.
What makes the Chubb Accident & Health claims process different?
- Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you at www.chubbclaims.com/ace/au-en/welcome.aspx
- Highly trained team with an understanding of the medical, legal, international and financial elements of a claim
- Quick response within 24 hours of receipt of notification
- Staff empowered to make immediate decisions to streamline our process
- Worldwide network of offices provides access to local experts and ensures the delivery of appropriate local solutions
All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.