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Making a Personal Lines Claim

The unexpected has a way of happening to everyone

At Chubb, we understand that handling a claim isn’t just about replacing what’s been lost. Behind every loss is a person and a story. We’re here to listen, and no detail is too small. Talk to Chubb, share your story and let us put our resources, our people and our expertise to work for you.

Report your claim

If you are a Chubb policyholder and wish to notify a Personal Lines Claim, please contact your insurance intermediary.

For after hours emergencies where you are unable to contact your insurance intermediary, please call 1800 726 226.

If you are an insurance broker and would like to make a claim on behalf of your client, please email us at aus.propertyclaims@chubb.com and include the following information:
 

  • Policyholder's name
  • Policy number
  • Date of incident
  • Brief description of incident
  • Full contact details of the person to whom enquiries relating to the claim should be directed
  • EFT details
  • Supporting claim documentation such as invoices, photographs or receipts if available. 

Alternatively please feel free to use the attached claim form: Homeowner's Claim Form

All claims are subject to the terms, conditions and exclusions of the relevant product disclosure statement and/or policy. Please read this information carefully before making a claim and/or contact your broker or us for more information.