Chubb Assistance provides leisure travellers, business travellers and expatriates with quality emergency assistance services 24 hours a day, 7 days a week.
Chubb Assistance for Travel Policyholders
Ensuring your health and safety while you’re away at home
Whether you’re a leisure or business traveller, we’ve created specific support services for you if you’re a Travel Insurance policyholder with us. It’s our way of ensuring your health and safety while you’re away at home.
Emergency Assistance Around the World
If you need emergency aid, be comforted in knowing that Chubb Assistance, 24 hours a day, 365 days a year. Simply contact the local operator and ask for a reverse charge call to us at:
Business Travel Policyholders: Chubb Assistance | +61 2 8907 5995
Leisure Travel Policyholders: Chubb Assistance | +61 2 8907 5666
For all non-emergency matters, you may contact Chubb Customer Service at 1800 803 548.
Note: This service is only available to Chubb Insurance Australia Limited Policy Holders
Added protection in uncertain times
Chubb has partnered with Crisis24, a crisis management assistance company, to provide Chubb Business Travel Insurance policyholders and their covered, accompanying travellers with a range of travel safety and security services.
They include:
- Immediate access to security experts for any security or safety concerns
- Ground support and/or evacuation assistance in the event of civil unrest, political instability, natural disaster or a terrorist incident
What We Provide
In the event of an emergency, simply call +61 2 8907 5666, reverse the charge and get immediate aid in locating medical help and travel assistance in your local area. Chubb Assistance provides the following services, subject to the terms, conditions, exclusions and limitations of your individual policy. For more information on what your policy covers, refer to your Product Disclosure Statement or the relevant terms and conditions document, or ask the broker, employer or other group arranger who has obtained the insurance coverage for your benefit. Medical Assistance - Overseas Only. Services under this category are as follows:
- Emergency Medical Consultation and Support
Medical practitioners specialising in emergency medicine are on call 24 hours a day, 7 days a week, to provide you with medical support when the need arises.
- 24-Hour Medical Referral
Assistance with referral to a hospital or medical facility, dentist, physician or pharmacy.
- Medical Monitoring
If you’re hospitalised a doctor will maintain contact with you and the attending physician.
- Medical Repatriation/Evacuation Service
If an evacuation is necessary, we’ll make all the arrangements to repatriate you as soon as you’re medically able to be moved, either on a commercial or private aircraft with the appropriate medical escort.
- Return of Mortal Remains
In the event of your death, we’ll coordinate the repatriation of your remains.
- Guarantee of Hospital/Medical Expenses
If you become hospitalised, we’ll forward a letter of guarantee to the hospital covering all reasonable charges in relation to the hospitalisation.
- Liaison with Your Family Physician
Chubb Assistance will act as a liaison point with your family physician, relatives and/or friends if your medical emergency warrants it.
- Lost Document and Ticket Replacement Assistance
If your travel ticket, passport or visa is lost or stolen while travelling, we’ll assist in locating or replacing and forwarding the document(s) to you
- Consular Referral/Liaison
If requested, we’ll contact the local police, diplomatic contacts and/or airline personnel to assist you in finding your lost item(s).
Frequently Asked Questions (FAQs)
Travel Links
Travelling anytime soon? It’s always wise to be well-prepared before you leave so that you’ll know who to call and where to go when the need arises. To help you along, we’ve compiled a list of useful websites, and resources for your convenience.
Chubb Travel Insurance Quotes
Get travel insurance cover with us before you leave for your next trip. One trip and annual policies for domestic and international journeys are available.
Chubb Customer Service
If you’re unsure of your level of cover or have questions concerning your policy contact Customer Service on 1800 803 548 or via email.
Smarttraveller
Receive official travel advice for Australians covering all destinations here. Register your travel plans so you can be contacted in an emergency situation.
24-hour Consular Emergency Centre
Call anytime from outside Australia on +61 2 6261 3305.
Department of Foreign Affairs and Trade (DFAT)
Access this website for assistance by the Australian Department of Foreign Affairs and Trade for passport-related issues.
Australian Embassies and Consulates by country
Click for information and contact details of Australian embassies and consulates overseas.
Lost or Stolen Australian Passports
Report a lost or stolen passport with the Department of Foreign Affairs and Trade’s Australian Passport Office.
World Health Organisation (WHO)
Keep up-to-date with the international organisation that monitors disease outbreaks, emergencies and disasters and health standards.
Chubb Assistance
Service for Chubb policyholders with business or personal travel insurance. This site provides useful information before, during and after travel.