Accessibility Policy (AODA)

Accessibility Policy

Chubb Canada¹ is committed to providing a barrier-free environment for all of our clients, suppliers, business partners, employees, and any other individuals who may enter our premises, access our information, or rely on our services. We are committed to making every reasonable effort to ensure that people with disabilities are treated with dignity and respect in a manner that upholds their independence. We are also committed to providing people with disabilities with equal access to our products and services and employment opportunities.

We have implemented this accessibility policy for achieving a barrier-free environment.

Chubb Canada is committed to servicing all clients, suppliers, business partners, and employees, including persons with disabilities, as follows:

Information, Communications, & Accessible Formats

We are committed to meeting the communication needs of people with disabilities. We will consult with these individuals to determine each of their unique information and communication needs. Additionally, we will communicate with persons with disabilities in ways that take their disability into account and will ensure that personnel are trained on how to interact and communicate appropriately.

We will provide documentation to persons with disabilities in accessible formats upon request at no additional charge, as required by AODA’s Customer Service Standard and other accessibility laws, including this Accessibility Policy & Plan, planned temporary disruption notices, training materials, employment processes, and feedback processes.

Our website and all its contents comply with WCAG2.0, Level AA, other than success criteria 1.2.4 and 1.2.5.

We are committed to providing fully accessible customer service to persons with disabilities. We will ensure that personnel are trained to communicate over the telephone in plain language and to speak clearly and slowly. We will offer to communicate with persons with disabilities by email if telephone conversation is not suitable for their needs or is not available.

Assistive Devices, Service Animals, & Support Persons

We are committed to servicing persons with disabilities who use assistive devices, service animals, or support persons to obtain, use or benefit from our products and services.

We will allow support persons to interact with us on your behalf, or to accompany you when you interact with us.

We welcome persons with disabilities and their support persons or service animals to our premises and allows them to keep their support persons or service animal with them.

Training

We have provided training, and will continue to ensure that training is provided, to all employees that interact with customers, contractors who provide products and services on our behalf, and all those that are involved in the development of our accessibility policies and procedures. Training will include the following:

• The requirements of the accessibility standards under AODA and the Human Rights Code
• How to interact and communicate with persons with various types of disabilities
• What to do if a person with accessibility is having difficulty in accessing our products and services

Employment

We are committed to fair and accessible employment practices. We will accommodate people with disabilities during the recruitment and assessment processes. We have processes for developing individual accommodation plans when people with disabilities are hired and return-to-work options for employees that have been absent due to a disability. We also have processes for ensuring the accessibility needs of employees with disabilities are taken into account during performance management, career development, and redeployment.

Feedback & Complaints

Feedback on the way we provide our products and services to persons with disabilities – as well as our accessibility policies and procedures – are both welcomed and appreciated. We are committed to ensuring that our processes for receiving and responding to feedback are accessible to persons with disabilities, by providing, or arranging for, accessible formats and communications supports upon request. Please see where to direct your feedback for each of the following communication formats below:

Email: Contact Chubb Canada’s Complaints Officer at complaintscanada@chubb.com.

Phone: Contact Chubb Canada’s Complaints Officer at 416-594-3005 or between 8:30 a.m. and 5:00 p.m. EST, Monday through Friday.

Writing: Direct your feedback via letter to the address below:

Chubb Canada
199 Bay Street, Suite 2500
P.O. Box 139, Commerce Court Postal Station

Toronto, ON, M5L 1E2
Attention: Complaints Officer

Any complaints will be handled according to our Complaint Resolution Process.

Multi-Year Accessibility Plan

Revisions

This policy & plan is reviewed and if necessary updated at least once every 5 years.

Last reviewed/updated: May 13, 2024.

¹Chubb Canada includes Chubb Insurance Company of Canada, the Canadian branch of Federal Insurance Company and Chubb Life Insurance Company of Canada.