Frequently Asked Questions

Chubb LifeBalance is your personal 360° health, wellbeing and lifestyle virtual coach. It helps you manage your lifestyle, achieve mental and physical balance, as well as track personal health goals.

Download the Chubb LifeBalance app on the App Store or Google Play and follow the steps to register. You can also access the app on any web browser at www.chubblifebalance.com 

No, anyone can download and access the Chubb LifeBalance app for free. It is a fun and easy way to track your overall wellbeing.

The Chubb LifeBalance mobile app is available for iPhone and Android smartphones in 4 languages (English, Traditional Chinese, Simplified Chinese and Thai) from the respective app stores.

We support iPhone 4S / 5 or higher with iOS 9.0 or higher, and Android 4.4 or higher.

Users of other smartphones (e.g. Windows Phone, BlackBerry) can also use Chubb LifeBalance via the website (www.chubblifebalance.com).

The registration process is similar on the mobile app (iPhone or Android) and the website. On the mobile app, users will be guided directly to the sign-up process; and at www.chubblifebalance.com, users will click on the button “Register” to initiate the process.

During the registration process, you must provide us with your mobile number and verify it with a 6-digit PIN. If you have a coupon code, you’ll have the option to fill in it in at the last step.

To provide better guidance to newly registered users, Chubb LifeBalance uses a five-step getting started program. This way, Chubb LifeBalance provides guidance to you on what you should do first. This getting started program will be delivered by the coach on Chubb LifeBalance:

• First steps on Chubb LifeBalance (1/5): Time to log a workout
• First steps on Chubb LifeBalance (2/5): Time to join a nutrition goal
• First steps on Chubb LifeBalance (3/5): Time to answer some questions (lifestyle questions)
• First steps on Chubb LifeBalance (4/5): Time to invite friends
• First steps on Chubb LifeBalance (5/5): Time to join a challenge

One of the most common user support requests is to reset password. This process allows you to do it yourself by following a secure and straightforward process.

If you forget your password, click on the “Forgot Your Password?” link on the login page, either on the mobile app or on the website, and follow the steps below:

• Step 1: You will be redirected to a web page where you will be asked to enter the email address which you used to register with Chubb LifeBalance.
• Step 2: Chubb LifeBalance will send you an email, including a link to tap/click on.
• Step 3: You will be redirected to a web page where you can set a new password and confirm it by tapping/clicking on the “Reset Password” button.

You will have to return to the login page and log in with the email address and the new password to access the Chubb LifeBalance platform again.

You control your data, so of course you can delete your account by following these steps:

• Chubb LifeBalance mobile app (iPhone, Android): Me -> Settings -> Platform Settings -> Scroll down and click on “Delete Your Account”
• On the website www.chubblifebalance.com after login: Settings -> scroll down and click on “Delete Account”

You will need to enter your password to confirm the deletion of your account. Once confirmed, your account will be deactivated immediately and your data will no longer be visible. Chubb LifeBalance will keep your data for 30 days in case you change your mind and would like to reactivate your account. After 30 days, your data will be permanently deleted.

With the explosion of health and fitness-related wearable devices and applications on the market, it has never been easier for people to get access to a variety of health- and fitness-related data. This is also a problem, as no one can handle such a multitude of data and make sense out of it without any support.

The health score on Chubb LifeBalance simplifies the health status of an individual into just one number, so that it can be universally understood. The health score is based on who you are (body), how you feel (mind), and how you live (lifestyle). It is a scientifically calculated number that is normalised from 1 (low) to 1,000 (high), where older people could compare themselves to younger people, men could also compare themselves to women.

It moves up or down in real-time, depending on how your body, emotional wellbeing or lifestyle data changes.

The health score is based on over 200 million person-years of clinical data. It has been developed with a third-party vendor, which collaborated with a professor and former long-term scientist at Massachusetts Institute of Technology (MIT) in Boston.

When you register on Chubb LifeBalance, you only enter four data points (age, gender, height and weight) and obtain your first personal health score. All other data points for the calculation of the health score have been automatically imputed with estimated average values for the time being. The more data you provide over time, the more accurate and more personal your health score will become.

It is well known that a healthy lifestyle can reduce your risk of illnesses later. Wellness is a complex concept but it can broadly be broken down into the following components: exercise, nutrition, emotional wellbeing, lifestyle choices, stress, and sleep patterns. Adjustments to these factors influence the other factors, and in turn, your overall level of wellness. Positive changes in your lifestyle can have wide-ranging health benefits but ultimately, change can only be implemented by you.

Empowering you to manage your own health and wellbeing has obvious benefits. Chubb LifeBalance works as your health coach in your pocket, motivates you to keep going, rewards you for success and helps you to achieve your goals.

The health score on Chubb LifeBalance measures the overall health and wellbeing of a person, based on body values, emotional wellbeing and lifestyle (exercise, nutrition, stress, and sleep). When tracked over time, it offers a good indicator of how a person’s health and wellbeing is evolving, and how the choices you make regarding nutrition, activity and sleep are impacting your health.

No, the health score on Chubb LifeBalance is not a diagnostic tool and does not substitute the diagnosis of your medical professional.

The health score on Chubb LifeBalance is an indicator of your current health and wellbeing and it allows you to manage your personal health and wellbeing in an easy and fun way. To be active and help you remain engaged, Chubb LifeBalance allows you to connect with other members of Chubb LifeBalance.

The health benefits of physical activity are determined by sustained activity over time, not by a single workout. Chubb LifeBalance looks back at your activities over the past 60 days. So, if a workout you do today consumes less energy than your current average, your score will drop.

On Chubb LifeBalance you can track over 115 different indoor and outdoor fitness activities directly via the integrated tracker in the Chubb LifeBalance mobile app (iPhone, Android) by clicking on the Track menu item.

In the Track menu, you select your activity by clicking on the Change Activity button or by clicking directly on the fitness activity icon on the screen. You will see the list of available activities that can be tracked on Chubb LifeBalance. Some of these activities show a compass icon to signal that they are GPS-based activities. Select the activity and then click on Start to begin tracking your activity live.

If you have already completed a workout and would like to add it manually, click on Add Activity Manually and enter the data there.

Via web access (www.chubblifebalance.com) you can only add activity manually following the same process after login: Track -> Add Activity Manually.

In addition to tracking directly with the Chubb LifeBalance mobile app (iPhone, Android), Chubb LifeBalance supports many of the popular fitness tracking devices and apps available from third parties. Check out the FAQ question "How can I connect third party devices and apps to Chubb LifeBalance?" on this page.

Chubb LifeBalance’s integrated tracking functionality can now detect if you go over the activity speed limit or when you are inactive for a longer period of time. This is how they work.

Speed limit detection: The speed limit detection is activated if you accidentally continue to track with the integrated tracker on the mobile apps, after completing a GPS-tracked workout. This may happen, for instance, if you step into a car and drive off.

Inactivity detection: The inactivity detection detects if you accidentally leave the integrated tracking function of your phone on for 30 minutes after finishing a GPS-tracked workout and then, for example, go for lunch and leave the device on a table.

Chubb LifeBalance detects double counting of workouts and activities, and remove duplicate workouts and steps. Why is this important? With the ability to connect various tracking devices and apps, users often forget that they track activities on different trackers in parallel. For instance, if they carry an external step counter which is connected to Chubb LifeBalance, and if they track in parallel running on Chubb LifeBalance. This would be double counting of a running activity. This needs to be detected and the duplicate needs to be removed.

Chubb LifeBalance computes a daily summary of activities. The summary collects the user’s workouts and activity data for a specific day. By collecting all workouts and activities of one day, Chubb LifeBalance can verify if certain workouts and activities overlap in time. If two workouts overlap, only the workout with the higher burned normalized energy (measured in MET h) will be displayed on Chubb LifeBalance.

Some external devices/apps do transfer step data multiple times a day including time information via their connection. This helps Chubb LifeBalance to do an exact overlap calculation and therefore be very precise in the removal of duplicate workouts and activities.

Other external devices/apps however, still provide us with only one daily transfer of step data via their connection and without any time information. In these cases, the overlap calculation is less precise. A daily step count might overlap with an intense workout tracked on Chubb LifeBalance, so the latter will be preferred to steps because of the higher energy burned.

These are the reasons why sometimes, only a partial transfer of steps from the external device/app is transferred to Chubb LifeBalance.

iPhone: If you own an iPhone 5S or newer, you can track steps directly via the Apple Health App (Healthkit), as the iPhone has a built-in step counter chip (M7/M8 chip).

After linking Chubb LifeBalance to your Apple Health app (see step-by-step guide here), open the Apple Health app on your iPhone and follow the steps below:
1. Tap on Sources
2. Tap on Chubb LifeBalance
3. Go to the section “ALLOW CHUBB LIFEBALANCE TO READ DATA” and activate Steps.

Note: There is no in-built step-tracking functionality in the Chubb LifeBalance iOS app.

Android: If you own a compatible Android device, you can activate automatic step tracking by following the steps below.
1. Open the side menu
2. Tap on settings
3. Tap on the APP
4. Activate “Automatic step counter”

The manual entry of fitness activities and sleep data can be done on both the mobile apps and the website.

Follow the steps below to manually add a fitness activity:

• Step 1: On the menu tab “Track”, click/tap on “Add Activity Manually” on either the mobile apps or the website.
• Step 2: Search for the desired activity in the list of available fitness activities by either scrolling/swiping up and down the list, or by using the search functionality, and then by tapping/clicking on it to select it.
• Step 3: Enter the required data points, such as Date, Time, Duration, and possibly also Distance, Elevation and Heart Rate (if available).
• Step 4: You can add a photo to the workout by taking a new picture or by uploading a picture from the photo library on your smartphone.
• Step 5: Click “Save” on the website and/or tap “Send” or "Save" on the mobile app. These buttons will only become active (by switching colour from grey to green) if there is enough data to save the activity.

Follow the steps below to manually add body values:

• Step 1: On the menu tab “Track”, click/tap on “Add Body Values” on the mobile apps or the website and you will be redirected to the Body section of the “Me” page.
• Step 2: Click/tap directly on the value you would like to change, and by doing so the data entry wheel (on the mobile app) will open to make it clear that data should be entered.

Follow the steps below to manually add sleep data:

• Step 1: On the menu tab “Track”, click/tap on “Add Sleep” on the mobile apps or the website.
• Step 2: Enter the required data points (date, duration in bed, duration asleep, which needs to be lower than or equal to the duration in bed, and number of times awoken). These four data points are needed as a minimum to activate the “Save” button (by switching colour from grey to blue) on the mobile app and on the web.
• Step 3: Click/tap on “Save” and the manual entry will be logged and visible in the sleep journal on “Me”, “Lifestyle”, “Sleep”.

On Chubb LifeBalance you can track over 115 different fitness activities directly with the Chubb LifeBalance mobile app (iPhone, Android).

Chubb LifeBalance also supports many of the popular fitness tracking devices and apps from third parties. You can find the list of connectable devices here:

• Chubb LifeBalance mobile app (iPhone, Android): Track-> Tracking Devices/Apps
• Web access (www.chubblifebalance.com) after login: Track -> Tracking Devices/Apps

Below you will find step-by-step guides on how to connect some of these devices and apps to Chubb LifeBalance:

Connect Apple Health:

1. Click on Track > Tracking Devices/Apps > Select Health > Connect
2. You’ll be automatically redirected to the Apple Health app. Please note that you can allow the synchronization of all health data categories by clicking on Turn all categories On, or by selecting just certain categories. Additionally, Chubb LifeBalance can export and import data from and into the Apple’s Health app.
3. You can manage your settings and change access to your health data in the Health app anytime. Take the following steps: Open Apple’s Health app > Click on Sources > Click on Chubb LifeBalance > Activate or deactivate the data categories that you want to synchronize with.

Connect Google Fit:

1. Click on Track > Tracking Devices/Apps > Select Google Fit
2. This will lead you to the Google Fit detail page. Click on Initialize Connection to start the connection process.
3. A new login page from Google Fit will open and you need to log in with your email and password of your Google Fit account. If you already use Google Fit on your phone it will show you your account and you can just click on it. If it does not show you an account you can click on Use another account to create a new one or search your account.
4. You will need to confirm that you do allow to connect your account to Chubb LifeBalance by clicking on Allow when asked.
5. After allowing the connection, it will lead you automatically back to the Chubb LifeBalance app. On this page you can change your settings, synchronize Chubb LifeBalance and Google Fit or disconnect it.
6. To double check if your connection was successful, please return to Track > Tracking Devices/Apps on Chubb LifeBalance and verify if you see the blue icon with a check mark next to Google Fit to confirm connection.

Connect Fitbit or Garmin or Jawbone:

1. Click on Track > Tracking Devices/Apps > Select the device name (We will use Fitbit as an example here)
2. This will lead you to the Fitbit detail page. Click on Initialize Connection to start the connection process.
3. A new login page from Fitbit will open and you need to log in with your email and password of your Fitbit account. You will need to confirm that you do allow to connect your account to Chubb LifeBalance by clicking on Confirm/Allow when asked.
4. To double check if your connection was successful, please return to Track > Tracking Devices/Apps on Chubb LifeBalance and verify if you see the blue icon with a check mark next to Fitbit to confirm connection.
5. Click on Fitbit to access the Fitbit detail page and define what data you wish to transfer. Click on Save Settings to confirm settings.

Finally, you can connect Bluetooth Low Energy (BLE) enabled heart rate bands to Chubb LifeBalance app by following these steps: Track -> Tracking Devices/Apps -> Add BLE Device.

Different vendors have different approaches on how they send your data to Chubb LifeBalance, and many of the vendors do not send historical data.

For the large majority of third party devices/apps, Chubb LifeBalance therefore imports your data from the moment you have connected your device or app to Chubb LifeBalance. For some devices who do allow the integration of historic data, Chubb LifeBalance will integrate it. This is the case with TomTom (integrates 30 days’ history) and Garmin devices (integrates up to 100 items).

Chubb LifeBalance connects to many popular fitness tracking devices and apps from third parties.

It is important to note that Chubb LifeBalance only integrates raw data such as steps, heart rate, etc. from third party devices and apps. The calculation of energy models and calories burnt is done by Chubb LifeBalance. As vendors of tracking devices and apps use different energy models, this leads to there being differences between their data and the data seen on Chubb LifeBalance.

There is no global standard regarding how energy conversion is calculated from the number of steps. There are numerous models which differ, among other things, with respect to the input data used and also the quality of the results. Simple models consider only the number of steps, while more complex models also take into account inputs such as speed and route.

For Chubb LifeBalance, it is important to perform the energy calculation directly on our platform. We do this to maintain the integrity of the health score and the challenges we run on our platform. It would be unfavourable to use Tracker X instead of Tracker Y because Tracker X’s energy model is “more generous” in energy calculation.

As part of our activity, we therefore regularly work on energy models and choose the best possible one.

You can delete your tracked workout directly on the Chubb LifeBalance mobile app (iPhone, Android) or via the website (www.chubblifebalance.com):

• Chubb LifeBalance mobile app: Me-> Lifestyle -> Activities -> Click on the specific workout in “My Workouts” and on the trash icon/delete button.
• Via web access (after login): Me-> Lifestyle -> Activities -> Click on the specific workout in “My Workouts” and then click on the trash icon/delete button.

When a tracked workout has been imported from a third party device or app and deleted within Chubb LifeBalance, it might be the case that upon the next data synchronization the workout data will return within Chubb LifeBalance. We advise to delete the workout directly from the third party device or application to ensure the workout is not re-synchronized with Chubb LifeBalance.

We have a variety of goals in Chubb LifeBalance, including activity goals, nutrition goals and general goals. Activity and nutrition goals can motivate you to create new routines in order to improve your health and wellbeing. Successfully completed goals are rewarded with Chubb LifeBalance points.

You can add and join goals on the mobile app or on the website (www.chubblifebalance.com) by following the steps below:

• Chubb LifeBalance mobile app: Tap on “Coach”, then on “Goals” to access the goals overview page. Available goals are displayed in a carousel view and you can swipe left/right to find the goal which appeals to you the most. Also, you can tap on “Chubb LifeBalance Coach”, “Activities Coach” or “Nutrition Coach” to access all available goals in the respective sections. Tap on the goal of interest to access the goal detail page, and tap on “Add goal” to join it. Alternatively, you can add a goal via the “Me” page in the goals dashboard by pressing on the pencil icon.

• Web access (once logged in): Click on “Coach”, then on “Goals” to access the goals overview page. Available goals are displayed in a carousel view for each section (Chubb LifeBalance Coach, Activities Coach, Nutrition Coach) and you can click on the Left-/Right buttons to find the goal which most appeals to you. Click on the goal of interest to access the goal detail page, and click on “Add goal” to join it. Alternatively, you can add a goal via the ”Me” page in the goals dashboard by pressing on the “Add” text.

Once you have joined a goal, it will be displayed in the goals overview page under “My goals”.

Please note than a maximum of three nutrition goals can be added at one time. Before starting a new goal, the user should complete (or remove) another active goal.

On Chubb LifeBalance users can set up and join different types of challenges.

• Activity-based challenges: Users can compete, either individually or in team, in single or multi-sport challenges.
• Nutrition quizzes: A simple and creative approach to learn about nutrition – a knowledge quiz. The individual with the most correct answers, the team with the most correct answers or the team with the best average of answered questions, wins the challenge.
• Photo challenges: Individuals can compete by uploading a picture and receiving likes for their picture from other challenge participants. The participant with the most received likes, wins the challenge.

You can join a challenge on Chubb LifeBalance on both the mobile app and the website by following the steps below:

• Chubb LifeBalance mobile app: Tap on “Social”, then on “Challenges” to access the Chubb LifeBalance challenges overview page, which displays the “Available Challenges” (set up by friends, Chubb LifeBalance or the group administrator) in a carousel view. Swipe left/right to look at the different challenges and tap on the one you are interested in to access the challenge detail page. Tap on “Join” to join the challenge. Alternatively, you can add a challenge via the “Me” page in the challenge dashboard by pressing on the “pencil” icon.

• Web access (Log-in to your account on www.chubblifebalance.com): Click on “Social”, then on “Challenges” to access the Chubb LifeBalance challenges overview page, which displays the “Available Challenges” (set up by friends, Chubb LifeBalance or the group administrator) in a carousel view. Click left/right to look at the different challenges and then click on the one you are interested in to access the challenge detail page. Click on “Join” to join the challenge. Alternatively, you can add a challenge via the ”Me” page in the challenge dashboard by pressing on the “Add” text.

Challenges can be created directly via the Chubb LifeBalance mobile app (iPhone or Android) or via the website (www.chubblifebalance.com):

• Chubb LifeBalance mobile app: Social -> Challenges -> Click on the “+” button and follow the steps in the challenge creation process.

• Web access (after login): Social -> Challenges -> Click on “Create New Challenge” and follow the steps in the challenge creation process.

To help prevent inappropriate language from appearing in the discussion section, there is an automatic profanity filter in place, which monitors language and replaces inappropriate words with symbols (hearts). All languages which Chubb LifeBalance supports are included in the profanity filter.

When taking part in a photo challenge, you can upload a picture to receive likes on your picture from other participants, as well as give likes to others. The picture with the most likes wins the photo challenge.

The uploaded pictures are automatically checked by Chubb LifeBalance to ensure they do not violate the terms and conditions for use of the mobile app. Pictures can also be moderated from our Admin Console support tool.

Be aware that you can upload only one picture, which you cannot change afterwards.

Friends who already signed up on Chubb LifeBalance can be found in the user directory both on the website and on the mobile app, as all users who signed up on Chubb LifeBalance are displayed with their name and profile picture.

Follow the steps below to find a friend on Chubb LifeBalance and send him/her a friend request:

• Step 1: Click/tap on “Search Friend in the User Directory”.
• Step 2: Enter the first name, last name or even the email address of the friend and click/tap “Enter” to start the search.
• Step 3: Click/tap on the name of the friend to access the friend page. The page might be empty if the friend does not share their data publicly.
• Step 4: Send a friend request by clicking on “Add friend”. Once your friend accepts the friendship invitation, you will get a friend acceptance notification.

Friends who have not yet signed up on Chubb LifeBalance can be invited by email via the website or in the mobile app.

Follow the steps below to invite your friends by email:

• Step 1: In the “Social” tab in “Friends”, click/tap on “Invite a friend by email”.
• Step 2: An email template will open; click/tap on “To:” to enter all email addresses of the friends you would like to invite.
• Step 3: Edit the template text, if desired.
• Step 4: Send the email.
• Step 5: You will need to wait until your friends sign up on Chubb LifeBalance. Once they have done it, just send them a friend request and you will be able to engage with each other in the app.

If you have friends on Chubb LifeBalance, then the “Live Map” functionality will be of interest to you:

• It can be accessed in the “Social” tab by tapping on the map icon in the upper right corner of the mobile app. On the website, it is directly visible on the “Social” tab below the header.
• If your friends are currently working out live with GPS, they will be displayed on the live map with their profile picture. You can click on the profile picture to obtain more information on what type of workout he/she is tracking and for how long.
• Once you accept the friend request, you can interact directly with your friends by commenting on their workouts.

Achievements are another key gamification and engagement feature on Chubb LifeBalance. There are general goals with currently 216 achievements in various categories that you can earn. Achievements are automatically activated for you and they start at a low level. Once you have reached e.g. “Cycling: 100 km”, the achievement in the same sequence, e.g. “Cycling: 500 km”, gets automatically activated.

In the mobile app and on the website, achievements can be accessed by clicking on “Achievements”. There are general achievements and activity-based achievements available on Chubb LifeBalance. Each achievement category is organised by “Next achievements” and “Earned achievements”.

To check the current status and progress towards attaining an achievement, you can click on the specific achievement so that the results unfold. It works in the same way on the mobile app and on the website.

Attained achievements are communicated via the news feed on Chubb LifeBalance and within the coach section.

You can earn points for completing various activities in Chubb LifeBalance, such as tracking exercise, responding to questions, participating in challenges and completing goals. You can then unlock various rewards with the points you’ve earned.

The “Points” page provides an overview of the current points earned and the history of all individual points earned over time. Activities can be further seen in more detail by clicking on them.

The Chubb LifeBalance points are for motivational and reward purposes only and they are not to be confused with the health score on Chubb LifeBalance, which is the real-time indicator of your health and wellbeing.

MET (Metabolic Equivalent of Task) is a measure to estimate the energy cost of physical activity, independent of weight, where 1 MET = 1 kcal/kg/h. It is also known as “normalized energy”. This measure was introduced by Stanford University in California and has been used globally for more than 30 years.

The MET values used on Chubb LifeBalance are based on the Compendium of Physical Activity that has been put together by Stanford University:

https://sites.google.com/site/compendiumofphysicalactivities/

The nutrition model assesses the adoption by the user of what is regarded as a healthy diet. Currently, the best evidence for this comes from studies on the so-called Mediterranean Diet (MD).

However, Chubb LifeBalance complements questions assessing the adherence to the MD with questions from other validated questionnaires (e.g. the “Mindful Eating” questionnaire). This allows expanding the applicability of the nutrition questionnaire to a larger (also non-Mediterranean) population and allows for the widening of the dietary and behavioral dimensions to additional foods and eating habits.

“Mindful Eating” describes a non-judgmental awareness of physical and emotional sensations associated with eating. While questions about the MD give information on what the user eats, the validated “Mindful Eating” questionnaire provides insights as to how, when and why the user eats or drinks. With this complement, Chubb LifeBalance not only monitors adherence to a balanced diet but also determines whether a healthy eating behavior is adopted. The baseline questionnaire uses selected proxy questions from the original “Mindful Eating” questionnaire allowing a first rough assessment of the user’s mindfulness regarding food and beverage intake.

The only data that can be shared is the following:

• Health score
• Workouts
• Earned achievements

Sensitive biometric data such as weight, age or blood pressure, etc. is not accessible to other users.

The following types of sharing options are available:

• Public: All users registered in the same country on Chubb LifeBalance will be able to see the data described above.
• Groups: If you are member of a group, all group members (whether they are friends or not), will be able to see the data described above.
• Friends: Your friends will be able to see the data described above.
• None: Only you will be able to see the data described above.

Privacy settings can be changed on the Chubb LifeBalance mobile app (iPhone or Android) or on the website (www.chubblifebalance.com):

• Chubb LifeBalance mobile app: Click on “Me”, then on the gear icon in the upper right corner to access Settings. Select “Platform Settings”, then “Privacy and Security Settings” to change your privacy settings.
• Website (after login): Click on the gear icon in the upper right corner to access Settings. Select “Privacy Settings” to change your privacy settings.

Please refer to our Privacy Policy.

To contact Chubb LifeBalance, you can send us an email: support@chubblifebalance.com. Alternatively, you can do so via the app by going to > About Chubb LifeBalance & support > Support, which opens your device email client and automatically includes information about your profile, device etc. to ensure a quick response.

You can also give the Chubb LifeBalance app a rating directly via the Chubb LifeBalance mobile app on the respective app stores (iPhone or Android): Setting > Rate the App.