Frequently Asked Questions Personal Accident and Health Insurance

You can make a change of personal data by contacting the Customer Care Center at 1500257 or via email at contact.id@chubb.com.

Your Policy will be automatically canceled if the due premium is not paid according to the terms and within the specified period starting from the date of expiry of the said grace period.

As part of our efforts to maintain customer data security, a change of Credit Card can be made via https://ap.studio.chubb.com/v2/id/chubb/pci-amend/pweb-pci/en-ID

If you unsuccessfully change Credit Card, our staff will contact you to confirm this. You can also contact the Customer Care Center at 1500257 or via email at contact.id@chubb.com.

Submit an Accident and Health Insurance claim via www.chubbclaims.id, an online claim portal designed to expedite and simplify the submission and progress checking of your claim. Ensure that your claim is submitted to Chubb no later than thirty (30) days from the date of incident

A claim will be paid within fourteen (14) business days from the receipt of complete claim documents by Chubb.

• Inpatient claim documents can be provided in the form of copy along with the legalized copy of receipt
• The original Outpatient claim documents due to an accident must be submitted.

Written notification must be immediately given to us no later than thirty (30) days as from the date of incident.

1.  Please Clicking on the link below:

• Claim Form for Accident and Health Insurance (OCR)
• Supplemental Claim Form for Personal Accident Insurance - Attending Physician's Statement
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement                                                             

2.  Complete the following documents regarding Accident:

• Death
  • Visum et repertum from an authorizedPhysician
  • Death Certificate from a Hospital & Local Government
  • Beneficiary Certificate
• Permanent Total Disability
  • Medical Resume
  • Other medical supporting documents that show the disability condition (lab results, radiology, etc)
• Treatment Cost
  • Medical Resume
  • Original Receipt and Details of Treatment Cost
  • Other medical supporting documents (lab results, radiology, etc.) if any
  • Other relevant documents, if needed
• Daily Inpatient Allowance at a Hospital
  • Legalized copy of Receipt and Details of Hospital Expense 
  • Other Medical Supporting documents (lab results, radiology, etc.) if any
  • Other relevant documents, if needed

3. Complete the following documents regarding Health:

• Daily Inpatient Allowance at Hospital
• Legalized copy of Receipt and Details of Hospital Expenses
• Other Medical Supporting documents (lab results, radiology, etc.) if any
• Other relevant documents, if needed

Please Click on this link www.chubbclaims.id by including the claim report number and token ID sent via SMS and your registered email.

KEM Tower, 8th Floor, Jl. Landasan Pacu Barat Blok B 10, Kav. No. 2, Kemayoran, Jakarta 10610

T +62 (21) 6570 3977    |   F +62 (21) 6570 3968/78

Please contact Inova Care at 08001333111, 021 29645200 or WhatsApp at 085813521861 or contact Chubb's Customer Care Center at 1500257 or via email at contact.id@chubb.com.

For dental services at Non-Network Members, the following documents must be submitted within thirty (30) calendar days after the date of Procedure at a Hospital, Medical Center or Dental Clinic. These documents must be submitted to Chubb:

• Claim form Click here.
• The original receipt including a doctor's diagnosis showing the amount of money paid, or a cover letter for the receipt complete with the Insured receiving it in full.
• Other documents.  

Dental Procedure claim documents are delivered to PT Inova Care Indonesia, Gedung Menara Jamsostek, Menara Utara 3rd Floor, Jl. Gatot Subroto No. 38 Kav. 71-73, Kuningan Barat, South Jakarta City, Special Capital Region of Jakarta 12710.

A Fee Schedule means the schedule of fees which Network Member Dentists agree to receive an introduction to procedures and coverage under your Policy. A Fee Schedule considers the average market price and also the nature and complexity of a Procedure.

Monday – Friday, 8.30 – 17.30 WIB

To get information on dental Network Member Providers, you can contact Inova Care at 08001333111, 021 29645200 or WhatsApp at 085813521861 or contact Chubb's Customer Care Center at 1500257 or via email at contact.id@chubb.com.

Yes.

To register a dentist or private dental clinic as a dental Network Member Provider, you can contact Inova Care at 08001333111, 021 29645200 or WhatsApp at 085813521861.

You can terminate coverage by contacting the Customer Care Center at 1500257 or via email at contact.id@chubb.com and notifying the reason.

1. You are given time to study the Policy for fifteen (15) days after receiving the Policy Terms and Policy List to make a decision whether the Policy is in accordance with your needs. If you decide to cancel the Policy, then we will refund the premium you have paid for this period.
2. There is no Premium refund for Premium that has been paid for the current period up to the date of termination of the Insurance Policy or if you have made a claim.

Premium debiting in the month when you cancel the Policy is the last premium we debit.

The policy will be canceled in the maturity period of Policy in the following month