Keeping your delivery drivers safe

• Poor health and lifestyle habits can have a significant impact on driving safety. Encourage your delivery drivers to get plenty of sleep, be physically active, drink plenty of fluids, avoid alcohol and eat nutritious food.
• Stress and worry can also affect driving so consider offering convenient access to mental health services, including through telemedicine, as part of your company’s healthcare package.
• Delivery drivers may try to continue working when they are sick or injured if they don’t have paid leave. You can encourage your drivers to take care of themselves and not worsen injuries or illnesses by providing paid sick leave.

Drivers are three times more likely to be in a crash if they are fatigued. Here are some tips to prevent driver fatigue:
 

• Encourage your delivery drivers to get at least seven hours of sleep per night. People who sleep less than six hours nightly are more likely to fall asleep when driving. Note that caffeine use can affect sleep patterns and potentially worsen fatigue.
• Educate your drivers to look for signs of fatigue when they’re on the road. In addition to drowsiness and yawning, signs of fatigue include drifting onto the shoulder or rumble strip; missing turns; reduced reaction time; and “highway hypnosis” (forgetting the distance you’ve just driven).
• Urge drivers to pull over and take a break when they become fatigued. Stretching and movement can increase blood flow and alertness. Drivers may also take a nap of 10-45 minutes; they should wait 15 minutes after waking before getting back on the road.

• Make sure all delivery drivers are trained in defensive driving techniques – aggressive driving may speed delivery, but it’s not worth the risk.
• Provide guidelines to avoid distracted driving. Delivery drivers should only use hands-free controls for mobile phones while driving and set navigation before starting a trip.
• Verify that delivery vehicles – whether belonging to your business or the driver—are in safe operating condition. Vehicles should be reliable, and headlights, signals, windshield wipers, and other components should all be in good working order.

Drivers should be trained in how to keep themselves and the goods they’re delivering safe while on the road. Some key tips are:
 

• Park in well-lit areas and avoid driveways that require backing-up. Always lock vehicles when parked and never leave them running unattended.
• Handle cash with caution by keeping it as concealed as possible, and limit how much cash you carry.
• Require customers to provide a phone number, and verify it before leaving to make a delivery. Only make deliveries at well-lit front doors and refuse any orders that seem suspicious.
• Don’t make deliveries in areas that feel unsafe such as dark alleys or rear entrances.
• Always be aware of the weather conditions such as heavy rain and floods.

Vehicles and equipment should be routinely cleaned and disinfected, with an emphasis on frequently touched surfaces such as steering wheels, door handles and touch screens.

Encourage delivery drivers to frequently and thoroughly wash their hands for at least 20 seconds. If running water and soap are not available, provide drivers with hand sanitiser with at least 60% alcohol.

Make sure all drivers have a facemask and gloves and wear them consistently when making deliveries and handling packages and equipment.

If possible, delivery drivers should avoid handling cash; there are many contactless payment methods that can be used instead.

Delivery drivers should stay one metre away from other people, including customers. Great care should be taken in collecting signatures; devices used to collect signatures should be sanitised after use.

To the greatest extent possible, drivers should avoid busy places such as high-traffic restaurants and rest stops unless they are picking up items from these places. If unavoidable then, maintain social distancing

As much as possible, find a quiet area to eat alone.