Frequently Asked Questions (FAQs) for Overseas Travel Policyholders

No, vaccination is not a prerequisite for COVID-19 Cover.

No, the COVID-19 coverage is only available through the purchase of our travel policies with COVID-19 Cover, and not available as a standalone plan.

Yes, you may file a claim under these benefits (provided these benefits are part of your policy coverage):

i) Journey Curtailment due to COVID-19 for the (a) loss of deposits that are unutilised and forfeited, and (b) additional travel expenses; and/or

ii) Overseas Quarantine Benefit due to COVID-19 for a daily payout for each 24-hour period of Compulsory Quarantine.

Yes, you may file a claim under Journey Curtailment due to COVID-19 (provided this benefit is part of your policy coverage) for the

i) loss of deposits that are unutilised and forfeited, and

ii) additional travel expenses.

No, the Covid-19 Cover ceases upon your return to Singapore.

Yes, you may file a claim if you or your travel companion is tested COVID-19 positive and confirmed by a doctor, up to 15 days prior to your departure date.

You will receive a Policy Confirmation Email from Chubb immediately after policy enrolment. The email contains an encrypted copy of your Certificate of Insurance. You may wish to check your email Junk folder in the event you did not receive the Policy Confirmation Email in your Inbox. Otherwise, login to our e-Services portal - MyAccount and click on 'Your Policies' > select 'View Policy' > select the respective 'Download' link for your Certificate of Insurance and/or Policy Wording.

You may submit a claim online online via MyAccount – an e-Services portal that provides instant access to manage your policies or claims.

After submitting your claim online, you will receive an instant acknowledgment notification and token number, which allows you to track the progress of your claim. You can also upload supporting documents which can help to limit follow-up requests from Chubb and in turn, reduces the life cycle of your claim.