Manage Policy

Don't worry! You may login to MyAccount to view your policy benefits and coverage under 'Your Policies'. 

You may also download a copy of your policy documents for your review and retention. 

Yes. You may login to MyAccount to download a copy of your policy documents, by selecting 'Your Policies',  'View Policy' and click the 'Download' link for your Certificate of Insurance and/or Policy Wording.

You can update your credit card details under the “Policies” tab of your My Account dashboard.

If you have just signed up for the policy, the initial premium amount charged to your account may be for more than one month, due to the billing cycle of the policy. Subsequently, the premium will be charged on a monthly basis.

If it is your existing policy being charged for more than one month’s premium, it could be because there was an unsuccessful deduction of the premium in the previous month(s). Hence, we billed your account again for all unpaid premiums, including the previous uncollected month(s).

For your convenience, we have the following premium payment methods available for you to make payment.

Please note that if your premium has been deducted from your existing payment method (credit card or GIRO deduction), we will utilise the amount paid for the next premium due or refund the excess payment.

1. By PayNow:

You can make payment by PayNow by transferring the funds to Chubb’s Unique Entity Number (UEN) 199702449H. Alternatively, you can conveniently make payment by scanning the QR code below using your bank’s Mobile Banking App. To ensure timely payment processing, please ensure you enter your policy number as the UEN/Bill Reference Number when submitting the payment through PayNow.

2. By Internet Bank/Mobile Bank Application

Only for DBS/POSB account holders

You can make payment by logging in to the DBS Internet Banking / Mobile Banking Application:

i) Go to Pay / Bills
ii) Select CHUBB INSURANCE SINGAPORE LTD as a Billing Organisation
iii) Enter reference no: Policy Number
iv) Add Recipient

To ensure timely payment processing, please ensure you enter your policy number as the bill Reference Number when submitting the payment.

3. By Bank Transfer

You can make payment by Bank Transfer to the bank details below:

Beneficiary’s Name: Chubb Insurance Singapore Limited
Beneficiary’s Bank’s Name: DBS Bank LTD
Bank address: 12 Marina Boulevard Level 3 MBFC Tower 3, Singapore 018982
Bank Account: 003-952178-2
Bank Code: 7171
Branch Code: 003
Swift Code: DBSSSGSG
Currency: SGD only

To ensure timely payment processing, please ensure you enter your policy number as the bill Reference Number when submitting the payment.

(Do take note that with effect from 1 August 2024, we will no longer be accepting payment via cheque.)

To ensure you are covered against life’s unexpected events, we hope you can reconsider before cancelling your policy.

If you'd still like to proceed with the cancellation, you may login to MyAccount to submit your cancellation request or via the online form. It would usually take 3-5 working days to process any cancellation request. 

It would usually take 3 - 5 working days to process any cancellation request. 

It would usually take 10 - 30 working days to process any approved cancellation refund.

Due to our billing arrangements with the bank, your policy premium might have been sent for deduction prior to receiving your policy cancellation request. 

Please be assured that premium charges after the cancellation date will be reversed accordingly. The charged premium will be refunded to your account within 30 working days.