Our Capabilities

• Using predictive models to reach out to the most relevant customers.
• Optimise campaigns using expected response, plan levels, price points and product sequencing.
• With data analytics, we can also predict attrition rates and periods.
• Identify cross-selling opportunities.

Chubb is able to create multi-dimensional eco-systems that use collaborative selling approaches across both online and offline channels. Depending on the customer segments of the business partners, Chubb can deploy the most effective channel to reach the potential customer. 

• Online/Mobile
  We enable partners to easily design, launch and manage insurance offerings to their customers via websites or mobile applications through Chubb Studio^TM. Positioned as ‘Insurance in a Box’, the secure and scalable platform has improved speed-to-market for our partners. 
• Face2face or Point of Sale
  For business partners with a shopfront presence, we provide insurance product training for their customer-facing staff.
• Telemarketing
  For business partners who prefer a ‘human voice’ to connect with their customers, we have more than 3,000 telemarketers trained to close sales effectively using scripts that work.

Over 150 consumer products tailored for individuals and families are available. In view of the rising middle class in Asia, Chubb is able to meet the increasing demand for insurance products that are relevant and affordable.

Here are some examples of the insurance products for the various sectors.

	Financial Purchase Protection ATM Theft Fraud Protection Identity Theft Life protection, Savings, Retirement
	Telecommunications/Mobile Device Protection Handset Cover Bill Protection  Personal Accident Personal Cyber Protection
	Travel Overseas Medical Expenses Flight Delays/Cancellations Baggage Loss/Damage/Delay Loss of Travel Documents Event Cancellation Cover
	Retail/E-retail/Payments/Loyalty Programs Purchase Protection Refund Protection Wallet Guard Gadget Cover Home Contents
	Affinity & Membership Organisations/Agents & Brokers Personal Accident Critical Illness Travel Insurance Dental Insurance

We understand the importance of timely and satisfactory settlement of each and every claim. It’s important to us because it’s important to your customers.

Chubb’s strong worldwide network of operations enables us to pay claims locally. With Chubb Claim Centre, customers can file their claims online at their convenience. It also enables them to check the status of their claim. 

To take our claims service to a higher level, Chubb has launched a ‘Fast Track Claims’ procedure to manage lower-value, high-volume claims efficiently. In countries where feasible, real-time claims payment is being progressively implemented to enhance customer satisfaction.