- Individuals & Families
- Businesses
- Agents & Brokers
- Embedded Insurance
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Chubb ranked #1 for Homeowners Insurance Customer Satisfaction.
Because pets are family, Chubb now offers pet insurance with top-rated coverage from Healthy Paws.
Chubb offers the insurance protection you need for travel’s many “what ifs”.
Chubb protects small businesses at every stage – from newly formed start-ups to long-time anchors of the community.
Learn more about our dedicated learning paths, Online Learning Center, and more.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Many digital-savvy consumers look for it as a core or add-on option.
Chubb’s in-house technology makes it easy to integrate what we do into your customer experience.
The Changing Client Journey
The research
To help understand how families and individuals purchase insurance today and the value they see in working with independent agents and brokers, Chubb conducted a nationwide survey of insurance consumers.
What we found
By asking a series of pointed questions through out research, we learned:
- How likely they are to shop online and why they do so
- What value they feel their independent insurance agent brings to the relationship
- Their expectations, interactions, and preferences when working with an insurance agent
69% have shopped online in the past 12 months
73% are likely to shop online in the future
The findings of our study were both eye-opening and encouraging. In short, there are things you can do, as an independent insurance agent or broker, to enhance and protect your business, even as our mutual clients and prospects shop online at a growing rate.
The client journey has changed
Successful families and individuals are twice as likely to shop online for their home insurance than are other segments of the population.
Price is not a main reason clients work with agent
When clients who work with an independent agent or broker were asked about the advantages of that relationship, getting a lower price didn’t even make the top three reasons. Instead, clients cited these benefits:
- Advice - Getting valuable guidance on how to protect their home
- Access - Ability to call a person vs. a company in case something happens
- Time - Saving time by letting the agent or broker research carriers
