Non-Panel Incident Response Service Providers
For policyholders who use companies not currently members of the Chubb Cyber Incident Response Team (aka “non-panel providers”), we offer the flexibility to add them to your cyber policy as approved providers.
HOW TO ADD A PROVIDER
How to request a non-panel cyber incident response service provider
- Non-panel providers must be listed on your cyber policy before the occurrence of any incident or claim that is or may be reported under the policy.
- Notify your agent or broker as soon as you’re aware you want to add the provider(s) to your policy.
- Provide your agent/broker with the name of your requested non-panel provider, along with a brief description of the service to be provided (e.g., forensics, response coaching, etc.).
- Your agent or broker will contact Chubb and request that the non-panel provider be added to your cyber policy.
- Chubb will then process requests for further consideration, based on whether the provider is a new or existing non-panel provider.
New non-panel service providers
- If the provider is new to Chubb, we (or your agent/broker) will send them a link to complete an online questionnaire.
- The completed information will be sent to Chubb to be evaluated for approval. In some cases, we may contact the provider with additional questions.
- Chubb will share the evaluation findings with your agent or broker, who will then discuss the decision directly with you, the policyholder.
- Non-Panel Providers should not contact Chubb directly regarding their approval status.
Existing non-panel service providers
- If the provider has been previously approved by Chubb, your underwriter will simply process the change to your policy.
- Typically, unless otherwise instructed by Chubb, the provider will not need to complete another questionnaire.
PROGRAM REQUIREMENTS
What policyholders and non-panel service providers should know
- Consult with your agent or broker before requesting that providers be included in your program.
- Approval of your requested non-panel provider is not automatic, as there is a formal evaluation process.
- Non-panel providers must be listed on your cyber policy before the occurrence of any incident or claim that is or may be reported under the policy.
- Non-panel providers must adhere to the terms of the policy and abide by any rules and rates established during the approval process.
- Approval as a non-panel provider does not mean that the provider is a pre-approved partner on Chubb’s Cyber Incident Response Team.
- If there’s an opportunity to join the Chubb Cyber Incident Response Team, we will initiate contact. Non-panel providers should not contact Chubb directly regarding their approval status for your policy or solicit us to be included on our Cyber Incident Response Team.
CONTACT CHUBB
CONTACT CHUBB