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Many digital-savvy consumers look for it as a core or add-on option.
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Preventing Water Damage
Explore water detection devices
Water damage is more common and costly than you think.
At Chubb, we look for ways to do more for our clients. That’s why we’re happy to provide you with tips and resources to help you protect your home from interior water damage caused by leaking or bursting pipes or appliances.
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Help protect your home and prevent issues from happening in the first place
Installed by a plumber directly onto your water line, a flow-based water leak detection device monitors the flow of water throughout your home. If an unusual activity or flow of water is detected – probably caused by a leak somewhere in your plumbing or pipes – the device is designed to alert you first and then shut off your water supply to help minimize damage.
To choose the water shut-off device that works for you, consider one of the Chubb-preferred devices shown below. If you have questions, you can reach out to a Chubb Water Specialist at prsrisksolutions@chubb.com.
By being a Chubb client, you are eligible to receive a discount on the device and may be eligible to receive a discount on your Chubb homeowner's insurance policy.
Devices
FAQ for device selection
What other devices are acceptable?
Utilizing a Chubb recommended vendor offers several benefits including trusted and reliable service. Chubb maintains a close working relationship with these vendors, and this allows us to facilitate communication and solutioning when a client needs assistance. By choosing a Chubb recommended vendor clients can have peace of mind and confidence in the quality of service that they will receive knowing the vendor has been evaluated and vetted by Chubb.
In addition to the Chubb Trusted Network vendor solutions listed above, there are other flow-devices with automatic water shut-off that can also be considered. These include the Phyn Plus, Flo by Moen, Drop Home Protection Valve, alarm.com Smart Water Valve, Water Hero P-100, and Grohe Sense Guard. It's important to note that these vendors are not part of the Chubb Trusted Service Network. While we may be able to suggest a plumber, it is the client's sole responsibility to handle the acquisition, installation, and any troubleshooting directly with the vendor.
Except for StreamLabs, devices, and products described herein are provided by third-party vendors not affiliated with Chubb. Chubb assumes no liability or responsibility for products and/or services provided by these vendors. The offer described herein is not an indication that insurance coverage is available under any Chubb policy for any particular incident. StreamLabs, Inc. is a wholly-owned, non-insurance, subsidiary of Chubb Limited which offers Internet of Things (IoT) enabled water monitoring, leak detection, and water shut-off devices and systems for residential and commercial properties. For more information about StreamLabs, please visit www.streamlabswater.com.
When reviewing options for a new automatic water shut-off device, consider your plumbing needs and the impact of shutting off water to various mechanical systems and appliances in your home. Hiring a licensed plumber who has experience with automatic shut-off devices can assist in identifying the potential impact to these systems and appliances. Proper setup of your water shut-off device can help protect the mechanical systems and appliances in your home and limit false alerts while monitoring your home for abnormal water use.
What you can do
One of the best ways to prevent water damage is it to install a flow-based water shut off device. Watch these videos to learn more.
Help protect your condo, co-op, or apartment with point-of-leak sensors
To choose the leak detection sensors that work for you, consider one of the Chubb preferred vendors shown below. If you have any questions on these products or others, reach out to a Chubb Water Specialist at prsrisksolutions@chubb.com.
The sensors you choose can be professionally installed by Chubb preferred vendor, Beagle Services, a plumber of your choosing, or they have easy DIY installation that can be done by yourself, your property manager or a contractor. Follow Chubb’s simple water sensor installation guide describing where to place point of leak sensors.
As a Chubb client, you can receive a discount on the cost of the sensors and may be eligible to receive a discount on your Chubb condominium insurance. The insurance policy discounts are only available in select states, so check with your insurance agent for more information.
Sensors
Devices and products described herein are provided by third party vendors not affiliated with Chubb. Chubb assumes no liability or responsibility for products and/or services provided by these vendors. The offer described herein is not an indication that insurance coverage is available under any Chubb policy for any particular incident.
Common FAQs
What you need to know if you are new to installing a flow-based water leak detector.
The device should be placed in a single location in-line on the water main pipe, preferably indoors (basement or garage) before pipes branch off to distribute water throughout your house. If a whole-house water filtration system is present, install the device immediately downstream (after).
Yes, an electrical outlet must be within 10 feet or should be added by a licensed electrician prior to installation of the leak detection device. The plumber will not be responsible for the electrical connection.
You may need a specific pipe size diameter to purchase a flow-based water leak detection system. For instructions and a ruler, visit "Locating and Measuring Your main water line" at Chubb.com/Water.
Call the manufacturer for referrals to plumbers who are familiar with their device and settings or contact Beagle Plumbing Services, a Chubb trusted network partner to determine if you live within their service area locations.
Not necessarily. Once set up properly, your leak detection system can generally be left alone to work in the background. However, for best results, we suggest using an installer who is familiar with the device settings and interacting with the mobile app often during the first few months to learn how the system works and help it adjust to your family's water usage patterns.
- If you get a minor drip alert, check for worn out toilet bowl flappers. They do not cause damage but will keep your water running and waste a lot of water.
- If you receive an atypical water use alert while using a garden hose spigot, we suggest opening the app and setting your device on temporary standby mode. This type of usage can be irregular, high volume, and non-routine, making it more difficult for the device to predict patterns.
Check to make sure your WiFi signal reaches the location of the leak detection device. If not, consider upgrading the router to a mesh WiFi system and placing one of the communicators near the device. Although WiFi is necessary to receive alerts, the device continues to operate as long as there is electricity.
Acceptable documentation includes a certificate of installation from the chosen vendor, generated through the app or obtained via product tech support. Alternatively, a picture of the installed device clearly displaying the model, along with verification that text alerts are enabled, can be provided by sharing a screenshot of the app's home screen with the address visible.
Resources
To best protect your home, point-of-leak sensors should be installed near all water using devices.
Discover how a flow-based leak-detection device can help
The Chubb Difference
Pipes can burst. Appliances can wear out and start leaking. Instead of waiting for the inevitable to happen, take steps to keep your home’s interior safe and dry.
You may be eligible to receive a discount on your home insurance premium for installing the flow-based water shut-off device and activating the mobile notifications on the app.
If you’re not sure which one is best for you, contact a Chubb Risk Consultant water specialist.
