Travel Insurance Frequently Asked Questions

Please contact the Customer Care Center at 1500257 or via email at travel.id@chubb.com.

Please contact the Customer Care Center at 1500257 or via email at travel.id@chubb.com.

Please contact the Customer Care Center at 1500257 or via email at travel.id@chubb.com.

Please contact the Customer Care Center at 1500257 or via email at travel.id@chubb.com.

Please contact the Customer Care Center at 1500257 or via email at travel.id@chubb.com.

A change of name to the name of another person is not allowed unless you make revisions.

Submit Travel Insurance claim via www.chubbclaims.id, an online claim portal designed to expedite and simplify the submission and progress checking of your claim. Ensure that your claim is submitted to Chubb no later than thirty (30) days as from the date of incident.

Click here for a guide to submitting a claim through the claim portal

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical

Complete the following documents:

• PIR (Property Irregularity Report)
• Baggage Receipt/other supporting documents indicating the time of baggage receipt
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement

Complete the following documents:

• Doctor's Certificate / Medical Resume (if the cancellation is medically related)
• Medical supporting documents (if the cancellation is medically related)
• Copy of Family Card (if the cancellation is related to family members)
• Death certificate (if the cancellation is related to death)
• Invoice for Forfeited Travel Expenses
• Proof / statement of refund for travel expenses
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement

Complete the following documents:

• Doctor's Certificate / Medical Resume (if the cancellation is medically related)
• Medical supporting documents (if the cancellation is medically related)
• Copy of Family Card (if the cancellation is related to family members)
• Death certificate (if the cancellation is related to death)
• Invoice for Forfeited Travel Expenses
• Proof / statement of refund for travel expenses
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical

Complete the following documents:

• Misconnection Certificate from Airlines
• Replacement Boarding Pass
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement

Complete the following documents:

• Doctor's Certificate/Medical Resume (if the cancellation is medically related)
• Medical supporting documents (if the cancellation is medically related)
• Copy of Family Card (if the cancellation is related to family members)
• Death certificate (if the cancellation is related to death)
• Invoice for Forfeited Travel Expenses
• Proof/statement of refund for travel expenses
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement

Complete the following documents:

• Doctor's Certificate/Medical Resume
  
• Original Receipt and Details of Treatment
  
• Other medical Supporting documents (lab results, radiology, etc.)
  
• Other relevant documents, if needed
  

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statement

Complete the following documents:

• Doctor's Certificate/Medical Resume (if the cancellation is medically related)
• Medical supporting documents (if the cancellation is medically related)
• Copy of Family Card (if the cancellation is related to family members)
• Death certificate (if the cancellation is related to death)
• Invoice for Forfeited Travel Expenses
• Proof/statement of refund for travel expenses
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical

Complete the following documents:

• PIR (Property Irregularity Report) / Damage Report
• Photo of damaged luggage/suitcase
• Baggage/suitcase Repair Receipt
• Repairer's certificate if the luggage/suitcase cannot be repaired
• Baggage/suitcase Purchase Receipt
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Travel Insurance - Non Medical

Complete the following documents:

• PIR (Property Irregularity Report)
• Police Certificate regarding the incident of loss (if due to theft / other criminal acts)
• Personal Effects / Baggage Purchase Receipt
• Details of Lost Personal Effects / Baggage (Brand, Type, Year of Purchase and Purchase Price)
• Other relevant documents, if needed

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statemen

Complete the following documents:

• Accident Report from the Police or other authorized Agencies
• If Death:
  • Results of Visum et Repertum
  • Death Certificate from a Hospital & Local Government
  • Heir Certificate
• If Permanent Total Disability:
  • Doctor's Certificate / Medical Resume
  • Medical Supporting Documents (Radiology Results, Xray, etc)
• Other relevant documents, if needed.

Please download the claim form by Clicking on the link below:

• Claim Form for Travel Insurance (OCR)
• Supplemental Claim Form for Hospital Income Insurance - Attending Physician's Statemen

Complete the following documents:

• Medical Expenses
  • Doctor's Certificate / Medical Resume
  • Original Receipt and Details of Treatment 
  • Positive PCR Result
  • Other relevant documents, if needed
• Mandatory Quarantine
  • Positive PCR Result
  • Invoice for Quarantine Fees
  • Quarantine Location Recommendations
  • Negative PCR Result (after quarantine)
  • Other relevant documents, if needed
• Travel Cancellation
  • Positive PCR Result
  • Invoice for Forfeited Travel Expenses
  • Proof/Refund statement
  • Other relevant documents, if needed

Please Click on the link below www.chubbclaims.id by including the claim report number and token ID sent to you via SMS and registered email

We do not refund premiums after an Insurance Certificate or Policy has been issued for a Single Overseas or Domestic Travel.

The premium will be refunded by attaching a statement of rejection from the embassy.