The first step to recovering your loss is to report a claim. We make it convenient with the reporting options:
- Contact your insurance agent who will report the claim for you
- Through Chubb Motor Claims Online Portal
- For Own Damage Claim the appointed repairer will facilitate the reporting to Chubb. Provide link to the list of repairer
Documents Checklist for all type of claim
No. |
Type of Claim |
Own Damage |
OD KFK Claim |
Total Loss |
Theft |
Windscreen |
1 |
Completed Claim Form |
X |
X |
X |
X |
X |
2 |
Police Report |
X |
X |
X |
X |
|
3 |
Copy of Vehicle Registration Card/VOC (Vehicle Ownership Certificate) |
X |
X |
X |
X |
|
4 |
Copy of Insured’s and Drivers Identity Card & Driving Licence |
X |
X |
X |
X |
|
5 |
Business Registration Form – applicable for Company Registered Vehicle |
X |
X |
X |
X |
|
6 |
Estimate from Repairer |
X |
X |
X |
||
7 |
Commercial Vehicle Transport Permit – applicable for Commercial Vehicle |
X |
X |
X |
X |
|
8 |
Third Party Police Report |
X |
||||
9 |
JPJ Extract of Third Party Vehicle |
X |
||||
10 |
Sketch Plan & Key |
X |
||||
11 |
Declaration Form to Identify Third Party Vehicle |
X |
||||
12 |
Hire Purchase Agreement (if applicable) |
X |
X |
|||
13 |
Copy of Purchase Invoice – applicable for Brand New Purchased Vehicle except recond vehicles |
X |
X |
|||
14 |
AP and Custom Declaration Form – applicable for imported vehicle |
X |
X |
|||
15 |
Repairer Bill |
X |
||||
16 |
Bill for Tinted Film – if applicable |
X |
||||
17 |
Photographs of Windscreen before and after repair or replacement |
X |
||||
18 |
Police Report if vehicle sent to non-panel repairer |
X |
Once you submit a claim, you will receive an acknowledgement reply from Chubb.
Payment Documents Checklist for Total Loss & Theft
No. |
Original Documents |
Individual |
Company |
1 |
Original Vehicle Registration Card duly signed (and chopped, if company’s vehicle only) or Original Vehicle Ownership Certificate (VOC) with JPJ extract “Maklumat Terperinci Kenderaan and Insurans” |
X |
X |
2 |
JPJ Form K3 duly signed (and chopped, if company’s vehicle only) – 2 copies |
X |
X |
3 |
All Keys |
X |
X |
4 |
Original Release Letter (if any) / Undertaking Letter from Hire Purchase Company |
X |
X |
5 |
Attached Discharge Voucher duly signed (and chopped, if company’s vehicle only) |
X |
X |
6 |
Approved Permit & Custom Declaration Form (only for imported vehicle) |
X |
X |
7 |
JPJ form K3A duly signed (and chopped, if company’s vehicle only) – 2 copies |
X |
X |
8 |
Police Investigation Outcome (PIO) |
X |
X |
9 |
E-Payment Form (Please attach a legible copy of top portion of bank statement/relevant pages of account passbook which clearly indicates the mentioned account number) |
X |
X |
10 |
Business Registration / Borang 9,13,20,24,44 & 49 / Memorandum and Article of Association – Originally Certified by Company’s Secretary |
X |
|
11 |
Board Resolution Letter duly signed by Directors and Certified by Company’s Secretary |
X |
Please provide complete documents for us to expedite the claim settlement.
