Q: What does lifetime warranty on repair workmanship mean?
A: "Workmanship" refers to the skill and care employed by our expert technicians in repairing your vehicle, including the quality of materials used and the precision of installation. Our lifetime warranty on workmanship covers issues arising specifically due to the repair process, provided that the vehicle remains continuously insured with Chubb and ownership is not transferred to any party other than the named insured. This warranty does not extend to normal wear and tear on replaced parts, as all vehicle components naturally experience deterioration over time. We are dedicated to ensuring your satisfaction and safety; if any concerns related to our workmanship arise, we will address them at no cost to you.
Q: If my vehicle is under warranty, will repairing my vehicle at a Chubb preferred repairer void the warranty on my vehicle?
A: Chubb and the repair shop will warranty any repairs to your vehicle as described in the definition of lifetime warranty above. The manufacturer’s warranty will remain intact for all parts not repaired or replaced during the repair of your vehicle.
Q: Is there a Chubb Preferred Repairer (CPR) in my area?
A: There are 36 CPRs throughout Malaysia, so there should be a CPR near you. A list of the CPR locations can be obtained from Chubb’s corporate website.
Q: How do I contact a CPR if I have been involved in an accident?
A: Call 1300 88 0128 immediately from the scene of the accident. Our call center will dispatch a tow truck to transport your vehicle to the nearest CPR and provide the concierge services listed above. If your vehicle has suffered only minor damages and can still be driven, please call our call center at the same number. Upon receiving your details, a CPR will contact you to make arrangements for repair of your vehicle.
