Benefits
Online Shopping Protect gives you up to PHP 20,000.00 in total coverage for all eligible items you purchased via GCash within 30 days from the date you enrolled to Online Shopping Protect. Items are protected for 60 days from the date you bought them, in case your item:
- gets accidentally damaged;
- gets stolen;
- was not delivered;
- was delivered but not as described by Seller; or
- was damaged during transit.
Item is covered under GInsure Online Shopping Protect if:
- You purchased it within the eligibility period which is 30 days beginning on the date you enrolled in Online Shopping Protect,
- it costs at least PHP 250.00 and is included on the list of eligible items in the GInsure Online Shopping Protect Group Policy; and
- The incident you are claiming for occurred within 60 days from the date you purchased it.
If you are an 18-80 year old fully-verified GCash User residing in the Philippines, you may enroll in Online Shopping Protect when you pay for an item you are buying online via GCash Pay Online.
You can enroll in GInsure Online Shopping Protect when you pay for an item you are buying online via GCash Pay Online. You will see the enrolment tick box and product description in the GCash cashier page when you opt for GCash as payment method. Upon successful enrolment, you will receive an SMS confirmation from GCash and your Confirmation of Cover via email.
Your item is covered under GInsure Online Shopping Protect if:
You purchased it within the eligibility period which is 30 days beginning on the date you enrolled in Online Shopping Protect, it costs at least PHP 250.00 and is included on the list of eligible items in the GInsure Online Shopping Protect Group Policy; and the incident you are claiming for occurred within 60 days from the date you purchased it.
Eligible items have a minimum purchase value of PHP250.00 and are:
- New and has not been used when purchased;
- Not counterfeit or fake goods;
- Not perishable goods;
- Not stocks, shares, bonds, currencies or digital assets;
- Not confiscated or illegally declared by any government, customs or public body;
- Not animals, livestock or living plants;
- Not jewelry over PHP5,000.00, watches over PHP5,000.00, precious metals/gemstones, firearms, art, antiques or Collectible items;
- Not electronic items and equipment over PHP10,000.00, including but not limited to, personal stereos, computers/laptops or computer-related equipment (and software), and mobile phones and their accessories;
- Not cash or its equivalent, traveller’s cheques or tickets;
- Not classified as real estate;
- Not motor vehicles, motorcycles/scooters, watercraft or aircraft and any equipment and/or parts necessary for their operation;
- Not subscription-based where Insured is paying a monthly fee for the services such as but not limited to Netflix, Spotify, YouTube, learning services, cleaning services, and the like; or
- Not concert tickets.
If you have already enrolled and are within the 30-day covered purchase period, succeeding online purchases via GCash payment will have the active protection status tag displayed.
Once your 30-day covered purchase period has expired, the GInsure Online Shopping Protect active protection status tag will no longer appear in your next GCash Pay Online transactions. Instead, you will see the enrolment tick box option if you wish to enroll again your new eligible items purchased online via GCash within 30 days from the date of such enrolment.
GCash is rolling out GInsure Online Shopping Protect to select Pay Online transactions. Eligible transactions will contain the tick box where you can enroll to the insurance. Once enrolled, your items are eligible as long as they are covered by policy provisions.
Simply visit our Chubb Claims Service Portal, call this hotline: +63 2 775 65410, Mondays to Fridays from 8:30am to 5:30pm, or email to onlinepurchaseprotection @chubb.com to file a claim.
