Personal possessions
Dishonesty unveiled by a caring approach
Our Approach
Setting a standard, delivering beyond
We understand that the handling of every claim is the most critical test of our service, our support and our reputation.
When it comes to making a claim, Chubb will do everything to minimise the disruption, uncertainty or even the anxiety for individuals and businesses.
Featured stories
01. Our understanding
Our claims handlers provide a human response, reflecting our care and commitment to help.
We understand the disruption and distress a claim may cause to a business or an individual, and we are solely focused on supporting them.
02. Our expertise
From straightforward to the most complex of claims, we apply the same level of expertise and care.
We are sensitive to you, your business, markets and the diverse regulatory environments in which you operate. If required, we even have access to technical specialists to help resolve the most complex claim, locally and worldwide.
03. Our consistency
Every claim receives consistent service from our people or carefully selected partners, worldwide.
We are committed to our values of competency, integrity and care for you as an individual or business, which is why our customers trust us.
All claims are handled impartially irrespective of global location, size or type.
Latest stories
Further stories
D&O liability
Mitigating against a tough ruling
The Chubb claims handler helped to mediate a settlement for employee discrimination
Property
Burnt down, but not out
Following a fire, business interruption was reduced to just 30 days due to the action of the Chubb claims handler
Professional indemnity
Valuing the relationship, not just the premium
Chubb supported the customer when they were threatened with significant loss of revenue
Accident & Health
The chequered flag, before the event...
The Chubb claims handler took swift action to rebook a supercar event cancellation
Casualty
A bad accident with a compassionate outcome
A forklift accident led to a double leg amputation but Chubb went the extra mile to support rehabilitation
Professional indemnity
Fraud from within...
A financial claim against a former employee saw the customer's claim settled in just 4 months
Personal possessions
Two heads better than one
Collaboration with the Special Investigations Unit achieved a positive outcome for the customer
Personal possessions
It all comes out in the wash
The Chubb claims handler used swift action to ensure a serial claimant withdrew a fraudulent claim
Personal possessions
Once bitten, twice shy
A high-value burglary was found to be a fraudulent claim leading to a jail sentence for the insured
Public liability
A fall from grace
A guest alleged a hotel breached its duty of care after a balcony fall, CCTV footage suggested otherwise
Cyber
The strength of our global network
Through Chubb's global network, we supported the customer and ensured lawyers acted in their best interests
Public liability
Forging stronger relationships
A successful product liability claim for cracked steel led to a customer renewal of the policy
Property
Looking beyond the façade
Due to the quick appointment of experts, business disruption to a commercial building was minimised following a fire
Technical lines
A human approach by handling a claim
Chubb demonstrated a caring approach to a claim that was causing significant distress to a farming family
Have a claim?
Have a claim?