1. You suffer a cyber incident
The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.
When you suffers a cyber incident, the Chubb Incident Response Platform will act quickly to contain the threat and limit potential damage to your business.
This guide details how to access the Chubb Cyber Incident Response Team, how to report a claim, and what to expect from our Incident Response Platform.
1. You suffer a cyber incident
The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.
2. You report the cyber incident
You can choose from three methods of instantly reporting a cyber incident: |
Mobile application |
Online Access our platform: www.chubbcyberalert.com. |
Telephone hotline Find your local toll free number below. |
Australia | 1800 027 428 |
Austria | 0800 005 376 |
Belgium | 0800 49 405 |
Brazil | 0800 095 7346 |
Canada | 1 866 561 8612 |
Chile | 1 230 020 1212 |
China | 400 120 5310 |
Colombia | 01 800 518 2642 |
Czech Rep | 800 142 853 |
Denmark | 80 250 571 |
Finland | 0 800 1 12382 |
France | 0805 101 280 |
Germany | 0800 589 3743 |
Hong Kong | 800 900 659 |
Indonesia | 001 803 011 2974 |
Ireland | 1800 937 331 |
Israel | 1 80 921 3812 |
Italy | 800 194 721 |
Japan | 00531 1 21575 |
Malaysia | 1 800 812 541 |
Mexico | 001 8552 504 580 |
Netherlands | 0800 0203 267 |
New Zealand | 0800 441 402 |
Norway | 800 12554 |
Panama | 00 1800 507 3360 |
Peru | 0800 56 006 |
Poland | 00800 121 4960 |
Philippines (PLDT) | 1-800-1888-0800 |
Philippines (Globe) | 1-800-8918-0193 |
Portugal | 800 8 14130 |
Singapore | 800 120 6727 |
South Africa | 080 09 82340 |
South Korea | 0079814 800 6017 |
Spain | 800 810 089 |
Sweden | 0200 883 181 |
Switzerland | 0800 166 223 |
Taiwan | 00801 13 6828 |
Turkey (landline) | 0811 213 0171 |
Turkey (mobile) | 0812 213 0043 |
United Kingdom | 0800 279 7004 |
USA | 1 844 740 9227 |
Vietnam (Viettel) | 122 80 688 |
Vietnam (VNPT) | 120 32 353 |
3. Contact from Chubb’s Cyber Incident Response Centre
Within one-minute of reporting an incident using the “Chubb Cyber Alert” app, the client will receive a call from a consultant at Chubb’s Incident Response Centre. Chubb’s consultant will take a short brief of the incident, including:
Our consultant will initiate Chubb’s Incident Response Platform and appoint a local Incident Response Manager.
4. You will be contacted by an Incident Response Manager
Within one-hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will:
* Clients can choose to appoint Chubb’s panel of specialists or their own vendors.
Notifying Chubb of a Cyber claim
Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond.
5. Recovery of your business activities
With an expert panel of vendors working to contain the incident, the Cyber Incident Response Team will support you in the recovery of your business activities.
6. Follow-up and post-incident reporting
Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice.
Have a question or need more information?
Contact us to find out how we can help you get covered against potential risks