Customer Service | Chubb in NZ
Customer Service
We know that customer service – and in particular, claims handling – is an important measure of an insurance company's worth. Chubb proves its expertise to customers like you by using only the best resources available to handle every claim fairly and speedily.
At Chubb Claims, we have a clear purpose where we deliver great customer outcomes based on the promises made by our underwriters. Our claims professionals provide a claims service that is thoughtful, responsive and solution-oriented, all directed towards our clients’ needs. Success here comes from focusing on what we consider to be the five key components of great claims service: certainty, speed, innovation, expertise and consistency.
Our experienced team of claims professionals endeavour to respond to each claim with a sense of urgency and care, providing technical expertise, responsive service, clear communication and consistent global claims handling.
We look for ways to say yes.®
We respond with a personal touch.
We acknowledge claims quickly and ensure you are kept updated throughout the process.
We’ll try to do what’s right for you.
If your property is uninhabitable as a result of a covered loss, we will help you maintain your standard of living while your property is undergoing restoration.
We look for ways to do more.
We help make sure you have the right cover.
We work with your broker to give you comprehensive, not patchwork insurance.
We look at the bigger picture.
You get a proactive partner to help prevent issues from happening in the first place.