At Chubb, we take the concerns of our customers very seriously.
We have detailed complaints handling and dispute resolution procedures in place, which are outlined in our brochure:
Compliments, Complaints & Dispute Resolution – A Guide to Our Procedures
Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.
Or you can email us at Complaints.NZ@chubb.com
Fair Insurance Code
We are a signatory to the Fair Insurance Code (the Code). The code and information about the Code is available at www.icnz.org.nz and on request.
