Complaints and Customer Resolution
Complaints and Customer Resolution Service
Chubb's Complaints Policy
At Chubb, we take the concerns of our customers very seriously. We have detailed complaints handling and dispute resolution procedures in place.
If you are dissatisfied with any aspect of your relationship with Chubb including our products or services and wish to make a complaint, please download the brochure below, or if you would like us to mail you a copy, please send us a request with your postal address.
Alternatively you can email us at Complaints.NZ@chubb.com
Fair Insurance Code
We are a signatory to the Fair Insurance Code (the Code). The code and information about the Code is available at www.icnz.org.nz and on request.