The first step in making an insurance claim is to contact Chubb Life directly. Our team will guide you through the claims process, beginning with giving you clear information on your policy and sending out any required forms for your claim.
Call us free on 0800 900 047, or email us at claims.nz@chubb.com.
How does the claims process work?
The first step is to tell us the details of your claim. We'll let you know what information we need, and will assess your claim within five working days.
Find out more about the claims process:
1. Contact us
Either by phone on 0508 464 999, or by using the contact form below and we’ll get back to you within 1-2 working days.
2. We'll chat
We'll let you know what information you might need to send us to support your claim.
3. Submit your claim
You can email us your insurance claim form yourself, through your Adviser if you have one, or we can help you over the phone.
4. We'll process your request
We guarantee to assess your claim within five working days of receipt. If we need any more information, we'll let you know as soon as possible.
Get in touch
Get in touch
Start the process online
Leave your details and we'll give you a call to discuss your claim.
Alternatively you can email us at Claims.NZ@chubb.com and we’ll get back to you within 1-2 working days.
Your questions on claims, answered:
Our claims team are here to help. Call us on 0800 900 047 or email Claims.NZ@chubb.com and we'll look into your policy details and help you understand whether your specific circumstances may be covered.
The information you need to provide when making an insurance claim will vary depending on the type of claim you are making. We'll send you a claim form that explains in detail the information you need to provide us to assess your claim.
Once you submit your insurance claim form, Chubb Life guarantees to assess your claim within five working days of receipt. At this point, we'll let you know if we need any additional information.
We'll keep you updated as we process the claim, but if you have any questions give us a call on 0800 900 047.
Call us free on 0800 900 047, or email Claims.NZ@chubb.com.
To learn more about our general claims processes, please click here.
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf