Supporting customers in challenging circumstances
At Chubb, we understand that life can present challenges and some of our customers may find themselves in vulnerable circumstances. Regardless of the situation, we're committed to understanding the drivers of vulnerability to ensure that every customer receives the care and attention they deserve.
Identifying vulnerable customers
Vulnerability can be temporary or permanent and can result from various personal circumstances so we have processes in place to identify customers who may require additional assistance.
How we can help
We're committed to supporting vulnerable customers and promise to approach every interaction with fairness and empathy. We understand that your circumstances may be unique, and we're here to listen, communicate, and work together to find the best way forward. Our teams are trained to treat each customer with the utmost respect and sensitivity, ensuring that your concerns are heard and addressed in a manner that respects your individuality and dignity.
If you’re experiencing situations that are resulting in financial hardship or other situations please contact us as we may be able to provide assistance.
Contact information
Our team is ready to assist you, please contact us:
Chubb Insurance New Zealand Limited
PO Box 734
Auckland 1140
O +64 (9) 377 1459
Support organisations
Here you will find a list of support organisations that could help if you are facing a personal challenge.
MoneyTalks
A free and confidential budgeting advice service.
Website: fincap.org.nz
Phone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Live chat: moneytalks.co.nz