Making an Industry Practices Claim

No matter how hard you try, the unexpected sometimes finds a way to unintentionally surface.

As a world leader in insurance, insurance company in the world, we offer our policyholders a level of resource and expertise unmatched in the industry. Our dedicated team of professionals truly understands your needs and our coverage. Regardless of the type of loss you have, rest assured that our team will have it processed and progressed as quickly as possible.

Report a claim

Please send all new notifications to the following inbox: nz.claims@chubb.com. The information you give us when making a claim must be honest, complete, up-to-date and relevant.

Please also include the following details:

Insured name
Policy number
Date of loss
Copies of pleadings
Brief summary of facts and circumstances
Copies of any relevant correspondence including letters of demand

We’ll also need the contact details of the person in your company who will be dealing with the claim.

We will take the following steps on receipt:

acknowledge receipt within 5 business days
identify your insurance policy, register your matter against it and assign a claim number for reference
review whether any further information may be needed.

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.

Email us

We are a member of the Insurance Council of New Zealand (ICNZ) and a signatory to ICNZ’s Fair Insurance Code (the Code). The Code and information about the Code is available at www.icnz.org.nz and on request.