Making a Masterpiece Home and Contents Claim

If you are a Chubb policyholder and wish to notify a Masterpiece claim, please complete this Homeowners' Claim Form and submit it along with any supporting documentation to nz.claims@chubb.com. 

The information you give us when making a claim must be honest, complete, up-to-date and relevant. 

We will take the following steps on receipt:  

• Acknowledge receipt within 5 business days
• Identify your insurance policy, register your matter against it and assign a claim number for reference
• Review whether any further information may be needed.

Please include the following information with any claim notification:

• Policyholder's name
• Policy number
• Date of incident
• Brief description of incident
• Full contact details of the person to whom enquiries relating to the claim should be directed
• EFT details
• Supporting claim documentation such as invoices, photographs or receipts if available. 

If we have all the information we need to assess your matter, then we will review to decide whether or not to accept it. We will let you know if we need further information.