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Privacy

Download Chubb's Privacy Policy

In this Statement, “We”, “Our” and “Us” means Chubb Insurance New Zealand Limited (Chubb).  “You” and “Your” refers to individuals from whom We collect Personal Information.

This Statement is a summary of Our Privacy Policy and provides an overview of how We collect, hold, store, use, disclose, retain, give access to and correct Your personal information.  Our Privacy Policy may change from time to time and where this occurs, the updated Privacy Policy will be posted on Our website.

You can contact the Privacy Officer about Your personal information at:

Privacy Officer
Chubb Insurance New Zealand Limited
PO Box 734
Auckland
+64 (9) 3771459
NZlegal.privacy@chubb.com


How We handle Your personal information

Chubb is committed to protecting Your privacy in accordance with the requirements of the Privacy Act 2020, as amended or replaced from time to time.

Personal Information Handling Practices


How We collect Your personal information?


Chubb collects Your personal information (which may include health information) from You when You interact with Us. You interact with us when You are applying for, changing, or renewing an insurance policy or when We are processing a claim, complaint, or dispute. Chubb may also (and You authorise Chubb to) collect Your personal information from other parties such as brokers or service providers, as detailed in Our Privacy Policy.

Why We collect Your personal information

We collect and hold Your personal information for us to offer products and services to You. This includes offers to assess applications for insurance, to provide and administer insurance products and services, and to handle any claim, complaint, or dispute under a policy.

If You do not provide Us with Your personal information, We may not be able to provide You or Your organisation with insurance. We may not be able to respond to any claim, complaint or dispute, or offer other products and services to You or Your organisation without Your personal information.

From time to time, We may use Your personal information to send You offers or information regarding Our products that may be of interest to You.

Who else might receive Your personal information

We may disclose Your personal information to third parties, including:

·              contractors and service providers engaged by Us to deliver Our services or carry out certain business activities on Our behalf. For example, actuaries, loss adjusters, claims investigators, claims handlers, professional advisers including lawyers, doctors and other medical service providers, credit reference bureaus, call centers, and marketing agencies.

  • intermediaries and service providers engaged by You, such as current or previous brokers, travel agencies and airlines.
  • other companies in the Chubb group.
  • the policyholder if the insured person is not the policyholder.
  • insurance and reinsurance intermediaries, other insurers, Our reinsurers and other parties involved in the policy or claim, such as Natural Hazards Commission Toka Tū Ake.
  • government agencies or organisations when We are required to by law or otherwise.

If these third parties are located outside New Zealand, We take steps to ensure Your personal information remains adequately protected.

 

You can access and correct Your personal information

If You would like to correct, update, or access a copy of Your personal information, or withdraw Your consent to receiving offers of products or services from Us or Our associated organisations, then please contact the Privacy Officer at the contact details noted above.

How to make a complaint

Please contact Our Complaints and Customer Resolution Service (CCR Service) if:

  • You are not satisfied with Our organisation, services, or response to Your enquiry.
  • You have any concerns about Our treatment of Your personal information.
  • You believe there has been a breach of Our Privacy Policy.

Complaints and Customer Resolution Service (CCR Service)
Chubb Insurance New Zealand Limited
PO Box 734
Shortland Street Auckland 1140
+64 9 377 1459
Complaints.NZ@chubb.com

You also have a right to complain directly to the New Zealand Privacy Commissioner by telephoning 0800 803 909, emailing enquiries@privacy.org.nz or using the online form available on the Office of the Privacy Commissioner’s website at www.privacy.org.nz.