Supporting customers in challenging circumstances
At Chubb Life we understand that life can present challenges and some of our customers may find themselves in vulnerable circumstances. Regardless of the situation, we're committed to understanding the drivers of vulnerability to ensure that every customer receives the care and attention they deserve.
Identifying vulnerable customers
Vulnerability can be temporary or permanent and can result from various personal circumstances so we have processes in place to identify customers who may require additional assistance.
How we can help
We're committed to supporting vulnerable customers and promise to approach every interaction with fairness and empathy. We understand that your circumstances may be unique, and we're here to listen, communicate, and work together to find the best way forward. Our dedicated team is trained to treat each customer with the utmost respect and sensitivity, ensuring that your concerns are heard and addressed in a manner that respects your individuality and dignity. Your well-being and peace of mind are our top priorities.
If you’re experiencing situations that are resulting in financial hardship or other situations please call us as we may be able to help with:
- Discussing options to manage your premium payments.
- Working with you or your Financial Adviser on structuring your policy in a way that supports your current situation.
- Helping identify benefits in your policy that can support your current situation, or identify claim eligibility.
- Using our free, no obligation, insurance advice service to help you make informed decisions about your insurance needs.
You may be able to access our Client membership benefits. Find out more about Client membership benefits to see if you’re eligible.
Contact information
Our team is ready to assist you, please contact us:
Freephone 0800 270 714
Overseas +64 4 915 8753
Support organisations
Here you will find a list of support organisations that could help if you are facing a personal challenge.
MoneyTalks
A free and confidential budgeting advice service.
Website: fincap.org.nz
Phone: 0800 345 123
Text: 4029
Email: help@moneytalks.co.nz
Live chat: moneytalks.co.nz
Your insurance is underwritten by Chubb Life Insurance New Zealand Limited (Chubb Life). Chubb Life has an A (Excellent) financial strength rating given by A.M. Best Company Inc. A summary of the rating scale is: A++, A+ Superior | A, A- Excellent | B++, B+ Good | B, B- Fair | C++, C+ Marginal | C, C- Weak | D Poor | E Under Regulatory Supervision | F In Liquidation | S Suspended. For the full rating scale and more rating information visit www.ambest.com/ratings/guide.pdf